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Press Release: FY 2018 Water and Sewer Budget and Rates Approved by Commission

Following a public hearing held on June 6, 2017, the Springfield Water and Sewer Commission met on Thursday, June 22, 2017 to vote on the proposed fiscal year 2018 (FY18) budget, capital improvement program, schedule of rates, fees and charges, and revisions to Commission rules and regulations.

The Commission voted to approve a combined water and sewer rate increase of approximately 4.0% for residential customers. The rate increases will be applied to water and sewer use beginning July 1, 2017, and our customers will see the rate increases beginning with bills issued in August 2017.

Click here to read the press release.

The Commission Launches New and Improved Online Bill Payment Options!

On May 1, 2017, a new online bill payment system was rolled out to Commission customers. The system, powered by Paymentus, offers several new and convenient features which will make paying water and sewer bills easier than ever. The new system allows Commission customers to:

  • Sign up for paperless billing
  • Enroll in autopay
  • Manage multiple accounts
  • Access past billing statements
  • View payment history
  • Store payment information
  • Pay by phone via a new automated phone payment option

The new system is completely secure. Customers who have registered on the previous online billing system will need to re-register in the new system.

Customers can access the new system at to pay online or by calling 844-794-4977 to pay by phone.

Press Release – Chlorine Taste and Odor

The Springfield Water and Sewer Commission has recently adjusted the disinfection process at West Parish Filters Water Treatment Plant. Some consumers may notice a slight chlorine taste or odor in the drinking water as a result. Chlorine levels in Springfield’s drinking water remain well below the maximum limits established by the EPA and MassDEP, and the water is safe to drink.

Click here to read the full press release.

Click here for frequently asked questions about chlorine.