A new online bill payment system will be available to Commission customers on May 1, 2017. The system, powered by Paymentus, offers several new and convenient features which will make paying water and sewer bills easier than ever. The new system will allow Commission customers to:
- Sign up for paperless billing
- Enroll in autopay
- Manage multiple accounts
- Access past billing statements
- View payment history
- Store payment information
- Pay by phone via a new automated phone payment option
The new system is completely secure. Customers who have registered on the previous online billing system will need to re-register in the new system.
On May 1st, customers can access the new system by going to http://waterandsewer.org/ and clicking on the Pay Your Bill Online icon to pay online, or by calling 844-794-4977 to pay by phone.
The Springfield Water and Sewer Commission has recently adjusted the disinfection process at West Parish Filters Water Treatment Plant. Some consumers may notice a slight chlorine taste or odor in the drinking water as a result. Chlorine levels in Springfield’s drinking water remain well below the maximum limits established by the EPA and MassDEP, and the water is safe to drink.
In anticipation of the upcoming dip in temperatures, the Springfield Water and Sewer Commission is reminding the public to take steps to prevent frozen water pipes in homes and businesses. In cold weather, water pipes can freeze and burst, causing damage to properties and disrupting the lives of residents.