Contact Us/Hours

EMERGENCIES – 413-310-3501

Administration/Billing Office

Hours – Monday to Friday 8am to 5pm

Billing Inquiries – 413-452-1393
collections@waterandsewer.org

Physical Address (for in person payments):
250 M Street Extension (Bondi’s Island)
Agawam, MA 01001

Mailing Address:
Springfield Water and Sewer Commission
PO BOX 995
Springfield, MA 01101

General Inquiries – 413-452-1300
info@waterandsewer.org

Records Access Officer (for Public Records Requests):
Scott Loomis: 413-452-1300 ext 191

Operations Center – For Service

Hours – Monday to Friday 7am to 3:30pm

Emergencies, Sewer Back-ups, Meter Repairs, New Services or Service
Replacements, Water Quality Concerns, Dig Safe – 413-310-3501
Cross Connection – 413-310-3450
Industrial Pretreatment Program – 413-310-3449

Address:
71 Colton Street
Springfield, MA 01109

Wastewater Facilities

Monday to Friday 9am to 5pm – 413-732-6501
After hours and weekends – 413-537-6429

Odor Hotline (24/7) – 413-537-6429