Information Regarding SWSC Operations and COVID-19

In light of the Coronavirus (COVID-19) pandemic, the Springfield Water and Sewer Commission (Commission) is implementing several precautionary measures in response to COVID-19 as of Monday, March 16, 2020. These actions are intended to mitigate potential exposure to our employees and customers and maintain continuity of operations. Please check this page for updates.

View the 3/15/20 press release here

In-person and Non-Essential Services Suspended

Effective Monday, March 16, 2020, the following non-essential Commission services will be suspended until further notice:

  • In-person payments at the Commission Offices on Bondi’s Island
  • In-person field service applications at the Operations Center on Colton Street
  • In-home or on-site routine inspections, repairs, and maintenance

Drinking Water and Wastewater Operations

All operations related to drinking water treatment and wastewater treatment will continue. Customers can be assured that their drinking water is safe and can be consumed and used as normal.

In order to reduce potential exposure to essential Commission staff, business visitors and deliveries to all Commission treatment plants and facilities will be prohibited or curtailed as much as possible until further notice.

Water and Sewer Emergencies

The Commission’s priority is to maintain the continuous and reliable operation of the drinking water distribution and collection systems for the general population. Commission crews will continue to respond to any water or sewer emergencies (water main breaks, etc.) that arise in these systems as normal.

Water or sewer emergencies on private properties will be addressed on a case-by-case basis in as far as crews are able to address them either from the street or by referring the customer to private contractors. Commission crews will not enter privately owned homes, buildings, or facilities until further notice.

Billing Customer Service

As a public health precaution, in-person customer service at the Commission offices on Bondi’s Island has been suspended until further notice. Customers should utilize mail, telephone, and electronic methods to conduct business with the Commission. More information about bill pay is available here.

For billing/account questions, customers can contact the Commission by telephone at 413-452-1300 or by email at collections@waterandsewer.org. Customers are requested to utilize email when possible.

Payments Online: https://ipn.paymentus.com/cp/swsc

Payments by Mail: Springfield Water and Sewer Commission, P.O. Box 3688, Springfield, MA 01101-3688

Payments by Telephone*: 844-794-4977

*Important information regarding telephone payments: Payments by phone are handled through Paymentus. Customers will need to provide their account number. Customers experiencing difficulties with the pay-by-phone system should call the Paymentus help line at 800-420-1663.

During public health crises the supply of clean potable water is critical. For this reason, the Commission will also be suspending water service shutoffs on delinquent accounts this season until further notice. In fairness to all customers, water meters will continue to record water usage and water bills will continue to be generated and delivered.

Real estate closings:  Due to reduced staffing, closing forms should be submitted at least five business days prior to the closing date. Closings should be sent by email only: closings@waterandsewer.org. All closings will be returned via the email address used to send the form.

Field Services Customer Service

In-person customer service at our Field Services location at 71 Colton Street is also suspended until further notice.

For inquiries related to water/sewer service emergencies, applications, repairs, inspections, maintenance, etc., customers and contractors can call Field Services 24/7 at 413-310-3501, or email cfs@waterandsewer.org.

Applications can also be downloaded from the website at http://waterandsewer.org/working-with-the-commission/

Applications should be mailed with applicable payment to P.O. Box 995, Springfield, MA 01101.

Please see this Letter to Contractors.

Customers should be prepared for possibly longer call response times and should utilize email whenever possible. Water and sewer emergencies will be prioritized.

Ludlow Reservoir

Ludlow Reservoir, which serves as an emergency backup water supply, will be closed to visitors until further notice.

Wastewater Collection System and COVID-19

With reports of toilet paper shortages amid the COVID-19 pandemic, the Commission reminds customers that wipes, paper towels, facial tissue, and other materials – even those that claim to be “flushable” – are not designed to break down in the wastewater treatment process. Flushing anything but toilet paper down the toilet can cause unsanitary sewer back-ups in a home or neighborhood.

Public Drinking Water Supply and COVID-19

The drinking water supply is safe. Customers may continue to use and consume tap water as normal. Please view this recent statement by the Commission.

According to a technical brief issued by the World Health Organization (WHO) on March 3, 2020, COVID-19 has not been shown to be transmitted via treated drinking water:

“The COVID-19 virus has not been detected in drinking-water supplies, and based on current evidence, the risk to water supplies is low.”

“Conventional, centralized water treatment methods that utilize filtration and disinfection should inactivate the COVID-19 virus.”

The Commission provides a centralized water treatment method that utilizes both filtration and disinfection. The Commission’s top priority is the protection of the water supply to maintain public health. Amid any local outbreaks of COVID-19 the Commission will remain operational. Please see additional informational resources at the bottom of this page.

Additional Resources

The Commission offers the following resources to its customers to learn more about COVID-19:

World Health Organization March 3, 2020 Technical Brief:

https://www.who.int/publications-detail/water-sanitation-hygiene-and-waste-management-for-covid-19

CDC:

https://www.cdc.gov/coronavirus/2019-ncov/index.html

https://www.cdc.gov/coronavirus/2019-ncov/php/water.html

EPA:

https://www.epa.gov/coronavirus/coronavirus-and-drinking-water-and-wastewater

Mass.gov:

https://www.mass.gov/resource/information-on-the-outbreak-of-coronavirus-disease-2019-covid-19