Working With The Commission

Bids and Proposals – As a public entity, the Commission is required to adhere to strict procurement policies and procedures. This page contains information on the Commission’s bid requirements as well as open bids and Requests for Proposals (RFPs). Click here to read more.

Guidelines and Policies – The Commission has guidelines in place that outline how work is to be performed on the water and sewer infrastructure in order to protect the integrity of the infrastructure and the drinking water supply. This page contains guidelines and policies, detailed drawings and material specifications. Click here to read more.

Rules and Regulations – The Commission’s rules and regulations contain general provisions related to the water and sewer systems, billing, rates and definitions. Click here to read more.

Hydrant Meter Rental – This page contains information on the process to rent a hydrant meter and rental charges. Click here to read more.

Water/Sewer Main Extension – This page contains information on the process to apply for a water/sewer main extension. Click here to read more.

Becoming an Approved Contractor – The Commission has a list of approved contractors who are experienced with installing and repairing water and/or sewer facilities. This page contains the approved contractor list and describes how to become an approved contractor. Click here to read more.

Fire Flow Testing – For any proposed new water service or main extension, a fire flow test is required to determine if there is sufficient water available. This page contains information on fire flow testing. Click here to read more.

Underground Utility Markout – The Commission is NOT part of Dig Safe. Before any excavation occurs, the Commission must be contacted separately to mark out the location of the water and sewer utilities at the site where excavation will take place. This page contains information on how to request a utility markout. Click here to read more.

Apply for New Residential Water/Sewer Service – This page contains information on the process to apply for new residential Water and/or sewer services. Click here to read more.

Apply for New Commercial or Industrial Water/Sewer Service – This page contains information on the process to apply for new commercial or industrial water and/or sewer services. Click here to read more.

Industrial Pretreatment Program – The Industrial Pretreatment Program (IPP) permits, monitors and regulates a variety of industries in order to protect Commission treatment facilities and the Connecticut and Chicopee Rivers from inappropriate discharges. Click here to read more.