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Coming Soon – New and Improved Online Bill Payment Options!

A new online bill payment system will be available to Commission customers on May 1, 2017. The system, powered by Paymentus, offers several new and convenient features which will make paying water and sewer bills easier than ever. The new system will allow Commission customers to:

  • Sign up for paperless billing
  • Enroll in autopay
  • Manage multiple accounts
  • Access past billing statements
  • View payment history
  • Store payment information
  • Pay by phone via a new automated phone payment option

The new system is completely secure. Customers who have registered on the previous online billing system will need to re-register in the new system.

On May 1st, customers can access the new system by going to and clicking on the Pay Your Bill Online icon to pay online, or by calling 844-794-4977 to pay by phone.

Press Release – Chlorine Taste and Odor

The Springfield Water and Sewer Commission has recently adjusted the disinfection process at West Parish Filters Water Treatment Plant. Some consumers may notice a slight chlorine taste or odor in the drinking water as a result. Chlorine levels in Springfield’s drinking water remain well below the maximum limits established by the EPA and MassDEP, and the water is safe to drink.

Click here to read the full press release.

Click here for frequently asked questions about chlorine.

Customer Advisory:

Please be aware that at this time the only online payment portal for your Springfield Water and Sewer Commission bill is through our web site utilizing the UniPayGold link. Any other web based payment sites are privately operated and not affiliated with the Springfield Water and Sewer Commission. Use of online payment services other than UniPayGold may result in a processing fee.