Residential Leak Detection Program

An undetected small leak can cost hundreds of dollars over several billing cycles.

As part of the Commission’s Leak Detection Program, customer service representatives review accounts on a continual basis. An account with a usage history that fluctuates +/ – 2,000 cubic feet from month to month is flagged for review. In most cases, a customer service representative will notify you that there is abnormally high usage on the account.

If you have received a phone call or a notice from us, or notice higher than normal consumption on your bill, please request service from our Operations Center, or call 413-310-3501 to request a water consumption audit.

A Leak Detection Audit performed by the Commission includes a visual inspection of the following:

  • Meter
  • Sprinkler Valve
  • Hose Spigot
  • Toilets
  • Shower Heads
  • Bathroom/Kitchen Fixtures

The Commission will perform the first leak detection audit free of charge. Additional audits for the same account may be charged $75 per visit.

It is the responsibility of the owner to repair the leaks that are detected as a result of this investigation. In many cases, the cost of the repair will be offset by the reduction in future water bills.

If you receive an unusually high bill due to a leak, you may qualify for a one-time non-beneficial bill allowance. Customers have 30 days from the time a leak is discovered to submit your request and documents supporting a repair to be considered for the abatement. Please see the Customer Assistance Programs page for more information.