October 4, 2024 – Tier 2 water quality violation for haloacetic acid (HAA5) . Click here to read the notification.

Additional Info/FAQs

The 2023 Annual Drinking Water Quality report summarizes the results of more than 52,000 water quality tests from the past year, and other useful information about your drinking water. Read the report/leer el informe

To help celebrate the groundbreaking of the new West Parish Water Treatment Plant members of the public are invited to a Public Open House on Wednesday, October 16 from 3 to 6 PM. Please join us!

Sign up to receive notifications about your water/sewer service, including emergencies and routine maintenance. Learn more

Planning efforts to upgrade the drinking water treatment process at West Parish Filters Water Treatment Plant have made significant progress. Learn the latest

New! Look up your property to see the status of your service line material
Use the interactive map & learn more about lead and drinking water

The Customer Assistance Program provides a a one-time, annual account credit equal to 25% of your annual bill (up to $250), regardless of your account balance. Learn more and apply.

We are dedicated to providing drinking water of the highest quality and essential sewer service for 250,000 people in the lower Pioneer Valley. Our work values vision, integrity, accountability, and the environment. Learn more about us