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Public Notification Regarding Drinking Water Quality Test Results

October 4, 2024 – Tier 2 water quality violation for haloacetic acid (HAA5) . Click here to read the notification.

2023 Water Quality Report

The 2023 Annual Drinking Water Quality report summarizes the results of more than 52,000 water quality tests from the past year, and other useful information about your drinking water. Read the report/leer el informe

Sign Up for Water/Sewer Alerts

Sign up to receive notifications about your water/sewer service, including emergencies and routine maintenance. Learn more

New West Parish Filters Water Treatment Plant

Planning efforts to upgrade the drinking water treatment process at West Parish Filters Water Treatment Plant have made significant progress. Learn the latest

Interactive Service Line Map

New! Look up your property to see the status of your service line material
Use the interactive map & learn more about lead and drinking water

Customer Assistance Program

The Customer Assistance Program provides a a one-time, annual account credit equal to 25% of your annual bill (up to $250), regardless of your account balance. Learn more and apply.

Committed to Clean, Safe Water

We are dedicated to providing drinking water of the highest quality and essential sewer service for 250,000 people in the lower Pioneer Valley. Our work values vision, integrity, accountability, and the environment. Learn more about us

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Featured Commission Projects

Wastewater Treatment Plant Upgrades

Completed in November 2023, the new York Street Pump Station and Connecticut River Crossing Project serves the region with a new wastewater pump station and three new pipes across the Connecticut River.

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Backwash Facility

Completed in Fall 2023, the new Backwash Facility represents Phase 1 of the new West Parish Water Treatment Plant.

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New West Parish Water Treatment Plant

The new West Parish Water Treatment Plant will provide the region reliable drinking water treatment for the 21st century. Construction is scheduled to start in 2024 and be complete in 2028.

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