Report a Problem
Report a Problem

Please use this form to report any issues with your water or sewer service, or any problems you notice with water and sewer infrastructure (manholes, hydrants, etc.) in the street. You may also call 413-310-3500 during regular business hours, or email info [at] Our goal is to respond to you within two business days by phone or email.

For after-hours water or sewer emergencies (between 3:30 PM and 7 AM), please call 413-310-3501.

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