About Us
Contact Us/Hours

EMERGENCIES:  413-310-3501

Administration/Billing Office

Hours
Monday to Friday 8am to 5pm

General Inquiries
413-452-1300
info@waterandsewer.org

Billing Inquiries
413-452-1393
collections@waterandsewer.org

Physical Address
250 M Street Extension (Bondi’s Island)
Agawam, MA 01001
(Note – Visitors currently prohibited due to Covid precautions until further notice.)

Mailing Address
Springfield Water and Sewer Commission
P.O. BOX 995
Springfield, MA 01101

Public Records Requests
info@waterandsewer.org

Employment Verifications
413-452-1325
adminmgr@waterandsewer.org
Fax:  413-787-6061

Operations Center (Service)

Hours
Monday to Friday, 7 AM to 3:30 PM
(Note – Visitors currently prohibited due to Covid precautions until further notice.)

Physical Address
71 Colton Street
Springfield, MA 01109

Service Inquiries
Emergencies, Sewer Back-ups, Meter Repairs, New Services or Service Replacements, Water Quality Concerns, Dig Safe:  413-310-3501

Cross Connection:  413-310-3450

Industrial Pretreatment Program:  413-310-3449

Wastewater Facilities

Hours
Monday to Friday, 9 AM to 5 PM

Physical Address
250 M Street Extension (Bondi’s Island)
Agawam, MA 01001

General Inquiries
413-732-6501
(After hours and weekends:  413-537-6429)

Odor Hotline (24/7)
413-537-6429

RV Dumping
Bondi’s Island
Monday to Friday, 9 AM to 5 PM
(Self-serve, follow signs)