Repairs and Services

Water or sewer service line replacements and repairs may be scheduled by calling 413-310-3501 or requesting service online. For after-hours or emergency calls, our answering service will have someone return your call as soon as possible.

The Commission offers the following repairs and services:


  • Water service valve replacement
  • Water service pipe repairs
  • Frozen service pipe thawing
  • Shut off and turn on of a water service
  • Meter replacement


  • Sewer back-up
  • Sewer cleaning
  • Sewer line connection repairs
  • Sewer CCTV Inspections

Minimum service charge to have a technician respond to a call is $75.

Actual charges vary  depending on if it is a water or sewer service as well as the day of the week and time the technician must respond.


If you have a water or sewer emergency please call 413-310-3501. Someone will assist you 24-hours a day, seven days a week.

Water and Sewer Service Fees

Fees for water and sewer service may apply. Please see complete list of fees in the Rules and Regulations or contact Customer Service at 413-310-3501 to inquire about fees for a particular service.