The Springfield Water and Sewer Commission prides itself on providing high quality water and sewer services at the lowest possible cost to its ratepayers. Persons using these services illegally, such as using unmetered water at their property, not only cost the Commission significant dollars each year, but also impose costs on every paying customer. The following is a guideline on what constitutes water theft and what you can do to assist the Commission in the detection of water theft.
Water theft by property owners is a serious offense and may result in significant fines as well as criminal or civil prosecution by the Commission.
Water theft and using unmetered water at a property includes taking water from public fire hydrants, watering tanks, or fountains without prior approval of the Springfield Water and Sewer Commission.
Customer assistance in locating illegal connections is appreciated and encouraged. Tenants of apartment houses or buildings are encouraged to report any signs of water theft. If you are aware of water theft taking place, or are suspicious that water theft may be occurring, please contact Springfield Water and Sewer Commission Customer Service at 413-452-1393.