EMERGENCIES: 413-310-3501
Administration/Billing Office
Hours
Monday to Friday 8am to 5pm
General Inquiries
413-452-1300
info@waterandsewer.org
Billing Inquiries
413-452-1393
collections@waterandsewer.org
Physical Address
250 M Street Extension (Bondi’s Island)
Agawam, MA 01001
(Note – Visitors currently prohibited due to Covid precautions until further notice.)
Mailing Address
Springfield Water and Sewer Commission
P.O. BOX 995
Springfield, MA 01101
Public Records Requests
Jaimye Bartak, Communications Manager/Public Records Officer
413-452-1300
info@waterandsewer.org
Employment Verifications
413-452-1325
admin.mgr@waterandsewer.org
Fax: 413-787-6061
Operations Center (Service)
Hours
Monday to Friday, 7 AM to 3:30 PM
(Note – Visitors currently prohibited due to Covid precautions until further notice.)
Physical Address
71 Colton Street
Springfield, MA 01109
Service Inquiries
Emergencies, Sewer Back-ups, Meter Repairs, New Services or Service Replacements, Water Quality Concerns, Dig Safe: 413-310-3501
Cross Connection: 413-310-3450
Industrial Pretreatment Program: 413-310-3449
Wastewater Facilities
Hours
Monday to Friday, 9 AM to 5 PM
Physical Address
250 M Street Extension (Bondi’s Island)
Agawam, MA 01001
General Inquiries
413-732-6501
(After hours and weekends: 413-537-6429)
Odor Hotline (24/7)
413-537-6429
RV Dumping
Bondi’s Island
Monday to Friday, 9 AM to 5 PM
(Self-serve, follow signs)