Residential
How to Pay Your Bill

Customers can pay their bill online, by phone or mail, and now by text or cash!

Note: Commission employees never collect payment at a customer’s property. If someone approaches you for payment of water or sewer charges on your property, it may be a utility scam and you should contact your local police department.

Pay Online
Pay by Phone or Mail

To Pay by Phone: 844-794-4977

Mail: Please enclose a check or money order, with payment stub and account number on check and send to:

Springfield Water and Sewer Commission

P.O. Box 3688

Springfield, MA 01101-3688

Pay by Text or Cash

You can now receive and pay your bill by text! Visit the Customer Portal and view your account details. Toggle Paperless to Yes and select Pay By Text to enable text payments.

To pay by cash, visit the Customer Portal, and select $Cash to pay your bill in cash at Walgreens, CVS, and Dollar General. Simply choose your preferred retail location and you’ll receive a barcode to bring into your selected store. Visit any checkout, inform the cashier of your payment amount, and they will scan your barcode.

Payments for Delinquent Accounts

Please DO NOT make your payment online or by mail if you have received a final notice and demand for water shutoff. You must call us at 413-452-1393 to make your payment. Payments must be made by major credit card (Visa/MasterCard debit/credit, or Discover).

 

Late Payments
    • Water and Sewer bills are delinquent 30 days from the billing date.

    • To find out when your bill will be delinquent, look for the billing date or the delinquent after date. Both are located in the top right corner and the bottom left corner of the bill.

    • Late fees are assessed at a rate of 12% APR on the overdue balance.

    • Payments made by mail will take 3-5 days for processing.

Billing Questions and Disputes

Questions About Your Bill

If you have any questions about your bill please call Customer Service at 413-452-1393, or email billing@waterandsewer.org.

Information About the Infrastructure Renewal Charge

Disputing Your Bill

If for any reason you believe your bill is wrong you may file a dispute.

Customers can file a dispute by emailing collections@waterandsewer.org or mailing a letter to the Springfield Water and Sewer Commission, P.O. Box 995, Springfield MA 01101-2551.

The customer will be notified of any resolution and it will be recorded in the customer’s account history. More information can be found in the Springfield Water and Sewer Commission Rules and Regulations.

Water Service Shut Off

Shut off for non-payment
  • fWater service may be shut off due to non-payment.
  • If your account is unpaid for 60 days after the Billing Date your property could be posted with a Final Notice and Demand.
  • Upon receiving the Final Notice and Demand you have 15 days to bring your account current or your water may be shut off.
  • If you receive a Final Notice and Demand, do not make your payment online or by mail. You must call us at 413-452-1393 to make your payment. Payments must be made by major credit card (Visa/MasterCard debit/credit, or Discover).
Shut Off Request
    • If for some reason you need to shut off your water service for repairs, extended absences, vacations, or other reasons, please contact our Operations Center Customer Service at 413-310-3501.

    • Shut-off and Turn-on fees may apply. More information can be found in the Springfield Water and Sewer Commission Rules and Regulations.