Meter Information

The Commission has equipped its water meters with automatic meter reading capability. Since converting to automatic meter reading, the Commission is able to read metering information for the entire distribution system in less than two weeks using radio technology. These timely readings have improved billing accuracy, provide water usage history for our customers, and help consumers manage their water use.

Occasionally, our meter readers are unable to obtain a meter reading. This may be caused by weather conditions, some type of radio interference, or damage to the transmitter or meter. If we are unable to obtain a reading from your meter, your bill will be estimated. Below is a sample water bill in our new billing format. The sample shows the upper right portion of the bill. If your meter reading is estimated, the water usage information will be followed by an “-E”, as shown below. If the bill is based on an actual meter reading, only the water usage will be shown. Please check your bill for estimated readings. If you find that your readings are estimated frequently, please call our Customer Operations Center at 413-310-3501 or e-mail to schedule an appointment for meter inspection.

Sample Water Bill


Meter Tampering

Water meters are provided and installed by the Springfield Water and Sewer Commission and are the property of the Commission. No one other than Commission personnel may disconnect or remove a water meter, nor can the wire security seal be cut or tampered with. The radio unit and lead wire should not be disturbed. Penalties associated with meter tampering include up to $1,000 in fines and/or up to 1 year in prison. To avoid potential fines, please contact the Customer Operations Center if you are planning to perform any plumbing work near your water meter.

Meter Freezing

Every winter property owners face the expense and inconvenience of frozen water pipes and meters. It is the customer’s responsibility to ensure that the area around the water meter is kept open, warm, and dry. The cost to replace a meter damaged from freezing or bursting is the customer’s responsibility. Click here for helpful tips on Preventing Frozen Water Pipes.