Education and Community

In warmer months, residents in Springfield and Ludlow may notice open hydrants in certain neighborhoods. This is known as flushing. Flushing is a regular part of our distribution maintenance. Below is an interactive map identifying where flushing is currently taking place in neighborhoods throughout Springfield and Ludlow:

Real-Time Flushing Map

What does flushing do?

Flushing that occurs as part of the Commission's "Unidirectional Flushing (UDF)" program increases flow for fire protection and improves water quality. Flushing helps reduce "tuberculation," which is a roughness that forms on the inside of pipes over decades and can reduce water flow. UDF is a cost-effective way to scour this roughness from the pipes. Flushing also helps improve water quality by pulling fresher water into the distribution system.

What to do when flushing occurs on your street

Customers will receive a door hanger with instructions the day before an area is scheduled for water main maintenance. During flushing it is recommended to not flush toilets, or run faucets, washing machines or dishwashers while crews are working on your street. Please call customer service at 413-310-3501 if you have any questions.

Water Discoloration

Sometimes following flushing, you may experience cloudiness or discoloration. This is normal and the water remains disinfected and safe to drink or use. If this occurs, flush your faucet(s) with cold water for 10-15 minutes and repeat until the water runs clear. Do not flush with hot water.

Water Quality Flushing

Sometimes the Commission will set a hydrant flush at a low flow for an extended period of time for water quality purposes. This brings fresh water into areas of the distribution system where flow or usage may be lower. If you have any questions about an open hydrant or notice it causing issues to the sidewalk, tree belt, or road, please call 413-310-3501.