The purpose of a non-beneficial use allowance is to educate customers about water conservation through leak detection and timely repair, and to grant financial relief.

Homeowners may be eligible for a non-beneficial bill allowance for excess water use due to a home plumbing leak or faulty fixture. If you receive a higher than normal bill and suspect you may have a leak, please contact Customer Service at 413-452-1300 immediately.

Eligibility for Non-Beneficial Use Bill Allowance

• Must be a residential property (1-3 units)
• Owner must contact the Commission before the “delinquent after” date of the billing statement that first reported non-beneficial use.
• Must show proof that there was a leak and that the leak was repaired within 30 days
• Maximum allowance is $500
• One-time only allowance and may not be applied for or granted to the same owner at any time in the future
• For more information please refer to the Commission’s Rules and Regulations or call Customer Service at 413-452-1300.

Excess use caused by the following is not eligible for this allowance: Leaks attributed to underground irrigation systems, removal of internal or external plumbing or plumbing fixtures, intentional damage to the premises, property abandonment, or neglect.