Site Search Results
Apprenticeship Fair June 27, 2024
As part of the construction of the new West Parish Water Treatment Plant the Commission is excited to host an apprenticeship fair to highlight the… Read More 
Apprenticeship Fair June 27, 2024
As part of the construction of the new West Parish Water Treatment Plant the Commission is excited to host an apprenticeship fair to highlight the… Read More 
Commission Wins “Taking Action to Reduce Lead” Award
The Commission was honored at MassDEP’s 2024 Drinking Water Awards Day with the “Taking Action to Reduce Lead” Award. Through the… Read More 
Commission Wins “Taking Action to Reduce Lead” Award
The Commission was honored at MassDEP’s 2024 Drinking Water Awards Day with the “Taking Action to Reduce Lead” Award. Through the… Read More 
Customer Assistance Program (CAP) Application Submitted Successfully!
Thanks for contacting us! Your application has been successfully submitted. Please allow 6-8 weeks to process.
Customer Assistance Program (CAP) Application Submitted Successfully!
Thanks for contacting us! Your application has been successfully submitted. Please allow 6-8 weeks to process.
Payment Plan Application Submitted Successfully!
Thanks for contacting us! Your application has been successfully submitted. We will reply in 3-5 business days.
Payment Plan Application Submitted Successfully!
Thanks for contacting us! Your application has been successfully submitted. We will reply in 3-5 business days.
Proposed FY25 Budget
The Commission has issued its proposed FY25 budget and schedule of rates, fees and charges, and revisions to its Rules and Regulations. A virtual… Read More 
Proposed FY25 Budget
The Commission has issued its proposed FY25 budget and schedule of rates, fees and charges, and revisions to its Rules and Regulations. A virtual… Read More 
Administrative Consent Order
On April 22, 2024, the Commission entered into an Administrative Consent Order (ACO) with the Massachusetts Department of Environmental Protection… Read More 
Administrative Consent Order
On April 22, 2024, the Commission entered into an Administrative Consent Order (ACO) with the Massachusetts Department of Environmental Protection… Read More 
Educational Programs
Water and wastewater systems provide opportunities for learning in many subject areas including science, engineering, history, economic development,… Read More 
Educational Programs
Water and wastewater systems provide opportunities for learning in many subject areas including science, engineering, history, economic development,… Read More 
Who We Are and What We Do
The Springfield Water and Sewer Commission is a regional public water utility serving 250,000 people in the lower Pioneer Valley. Check out this video… Read More 
Who We Are and What We Do
The Springfield Water and Sewer Commission is a regional public water utility serving 250,000 people in the lower Pioneer Valley. Check out this video… Read More 
Neighborhood Updates
This spring the Commission will be a guest speaker at the following neighborhood council/organizations and senior centers: May 8, 2024, 11:30 AM… Read More 
Neighborhood Updates
This spring the Commission will be a guest speaker at the following neighborhood council/organizations and senior centers: May 8, 2024, 11:30 AM… Read More 
Commission Now Accepting Applications for Pipeline Program for Summer 2024
The Springfield Water and Sewer Commission (Commission) is pleased to announce that applications for the Pipeline Program for summer 2024 are now… Read More 
Commission Now Accepting Applications for Pipeline Program for Summer 2024
The Springfield Water and Sewer Commission (Commission) is pleased to announce that applications for the Pipeline Program for summer 2024 are now… Read More 
York St. Pump Station Project Complete
The Commission hosted a ribbon-cutting for its newly completed $137M York Street Pump Station and Connecticut River Crossing Project (YSPS) on… Read More 
York St. Pump Station Project Complete
The Commission hosted a ribbon-cutting for its newly completed $137M York Street Pump Station and Connecticut River Crossing Project (YSPS) on… Read More 
Payment Plan Application
Please Complete the below application to submit a request for a payment plan. Your application will be submitted for review and a reply will be sent… Read More 
Payment Plan Application
Please Complete the below application to submit a request for a payment plan. Your application will be submitted for review and a reply will be sent… Read More 
Open House at the new York Street Pump Station
This fall the Springfield Water and Sewer Commission invites the public to learn more about why we are Thankful for our Sewer System and celebrate the… Read More 
Open House at the new York Street Pump Station
This fall the Springfield Water and Sewer Commission invites the public to learn more about why we are Thankful for our Sewer System and celebrate the… Read More 
Rates
The Springfield Water and Sewer Commission sets rates for water and sewer services in accordance with its Rules and Regulations. The fiscal year… Read More 
Rates
The Springfield Water and Sewer Commission sets rates for water and sewer services in accordance with its Rules and Regulations. The fiscal year… Read More 
#Testing Water Station Events – Contact Us
Water Station Sign-up Form "*" indicates required fields… Read More 
#Testing Water Station Events – Contact Us
Water Station Sign-up Form "*" indicates required fields… Read More 
SWSC Releases Proposed FY24 Budget
SWSC has issued its proposed FY24 budget, and a virtual public hearing is scheduled for Wednesday, May 31, 2023, at 6 PM. The Commission also issued a… Read More 
SWSC Releases Proposed FY24 Budget
SWSC has issued its proposed FY24 budget, and a virtual public hearing is scheduled for Wednesday, May 31, 2023, at 6 PM. The Commission also issued a… Read More 
Commission Launches Summer Internship Program in Collaboration with Springfield Public Schools
In partnership with Springfield Public Schools, the Springfield Water and Sewer Commission (Commission) is pleased to announce the Pipeline Program, a… Read More 
Commission Launches Summer Internship Program in Collaboration with Springfield Public Schools
In partnership with Springfield Public Schools, the Springfield Water and Sewer Commission (Commission) is pleased to announce the Pipeline Program, a… Read More 
Pipeline Program
The Pipeline Program is a work-based learning summer internship program for high school students in Springfield. The program was launched by the… Read More 
Pipeline Program
The Pipeline Program is a work-based learning summer internship program for high school students in Springfield. The program was launched by the… Read More 
Modernizing Our Water System for the 21st Century
A New West Parish Filters Water Treatment Plant New in May 2024! View our new video explaining how your water is treated, and what the new plant… Read More 
Modernizing Our Water System for the 21st Century
A New West Parish Filters Water Treatment Plant New in May 2024! View our new video explaining how your water is treated, and what the new plant… Read More 
Congressman Richard Neal Tours Cobble Mountain Reservoir in Honor of Imagine A Day Without Water 2022
The Springfield Water and Sewer Commission (Commission) was pleased to host Congressman Richard Neal (MA-1) for a tour of Cobble Mountain Reservoir in… Read More 
Congressman Richard Neal Tours Cobble Mountain Reservoir in Honor of Imagine A Day Without Water 2022
The Springfield Water and Sewer Commission (Commission) was pleased to host Congressman Richard Neal (MA-1) for a tour of Cobble Mountain Reservoir in… Read More 
Modernizing Our Water System for the 21st Century
A New West Parish Filters Water Treatment Plant (Haga clic aquí para leer esta página en español) Looking west from Springfield Water and… Read More 
Modernizing Our Water System for the 21st Century
A New West Parish Filters Water Treatment Plant (Haga clic aquí para leer esta página en español) Looking west from Springfield Water and… Read More 
Exec. Dir. Josh Schimmel Receives NACWA President’s Award
At this year’s National Association of Clean Water Agencies (NACWA) conference, Commission Executive Director Josh Schimmel was presented with… Read More 
Exec. Dir. Josh Schimmel Receives NACWA President’s Award
At this year’s National Association of Clean Water Agencies (NACWA) conference, Commission Executive Director Josh Schimmel was presented with… Read More 
Customer Assistance Program (CAP) Credit Increased to $250 Per Year
The Springfield Water and Sewer Commission is now accepting applications for the Customer Assistance Program (CAP) for FY23 (July 1, 2022 to June 30,… Read More 
Customer Assistance Program (CAP) Credit Increased to $250 Per Year
The Springfield Water and Sewer Commission is now accepting applications for the Customer Assistance Program (CAP) for FY23 (July 1, 2022 to June 30,… Read More 
Congressman Neal Visits West Parish Filters
The Commission welcomed Congressman Richard Neal for a tour of the construction progress of the new West Parish Filters Water Treatment Plant and for… Read More 
Congressman Neal Visits West Parish Filters
The Commission welcomed Congressman Richard Neal for a tour of the construction progress of the new West Parish Filters Water Treatment Plant and for… Read More 
BOIL WATER ORDER – CANCELED 9/14/2023
September 14, 2023 Update (4:45 AM) The Springfield Water and Sewer Commission has canceled the boil water order for all customers. Sample results… Read More 
BOIL WATER ORDER – CANCELED 9/14/2023
September 14, 2023 Update (4:45 AM) The Springfield Water and Sewer Commission has canceled the boil water order for all customers. Sample results… Read More 
FY23 Budget
The Commission presented its proposed FY23 budget in a public hearing on Tuesday, May 31 at 6 PM. Recording of the FY23 Budget HearingMedia… Read More 
FY23 Budget
The Commission presented its proposed FY23 budget in a public hearing on Tuesday, May 31 at 6 PM. Recording of the FY23 Budget HearingMedia… Read More 
SWSC Releases 2021 Water Quality Report
The Commission has released its annual Water Quality Report, covering the previous calendar year 2021. The report summarizes the results of all water… Read More 
SWSC Releases 2021 Water Quality Report
The Commission has released its annual Water Quality Report, covering the previous calendar year 2021. The report summarizes the results of all water… Read More 
Executive Dir. Josh Schimmel Testifies Before U.S. Senate on Infrastructure
Executive Director Josh Schimmel testified before a subcommittee of the U.S. Senate Committee on Environment and Public Works (EPW) about the impacts… Read More 
Executive Dir. Josh Schimmel Testifies Before U.S. Senate on Infrastructure
Executive Director Josh Schimmel testified before a subcommittee of the U.S. Senate Committee on Environment and Public Works (EPW) about the impacts… Read More 
Disinfection Byproducts Quarterly Status Report
In accordance with Safe Drinking Water regulations the Commission routinely monitors for the presence of drinking water contaminants including the… Read More 
Disinfection Byproducts Quarterly Status Report
In accordance with Safe Drinking Water regulations the Commission routinely monitors for the presence of drinking water contaminants including the… Read More 
Modernización de nuestro sistema de agua para el siglo XXI
Una Nueva Planta de Tratamiento de Agua en West Parish Filters La Planta de Tratamiento de Agua de la Comisión de Acueductos y Alcantarillados de… Read More 
Modernización de nuestro sistema de agua para el siglo XXI
Una Nueva Planta de Tratamiento de Agua en West Parish Filters La Planta de Tratamiento de Agua de la Comisión de Acueductos y Alcantarillados de… Read More 
SWSC Receives $5M Grant for Drinking Water Project
The Commission received a $4,967,622 grant in the form of loan forgiveness from the Massachusetts Clean Water Trust (CWT) for the Clearwell and… Read More 
SWSC Receives $5M Grant for Drinking Water Project
The Commission received a $4,967,622 grant in the form of loan forgiveness from the Massachusetts Clean Water Trust (CWT) for the Clearwell and… Read More 
SWSC Now Accepting Applications for the Customer Assistance Program (CAP)
Homeowners in Springfield and Ludlow that qualify for fuel assistance may able be eligible for a $125 credit on their water and sewer bill. The… Read More 
SWSC Now Accepting Applications for the Customer Assistance Program (CAP)
Homeowners in Springfield and Ludlow that qualify for fuel assistance may able be eligible for a $125 credit on their water and sewer bill. The… Read More 
SWSC Receives Drinking Water Supply Protection Grant
The Commission is pleased to announce it was selected, in August 2021, as a recipient of state funding from the Drinking Water Supply Protection… Read More 
SWSC Receives Drinking Water Supply Protection Grant
The Commission is pleased to announce it was selected, in August 2021, as a recipient of state funding from the Drinking Water Supply Protection… Read More 
Springfield Water and Sewer Commission Announces $500 million Water and Wastewater Infrastructure Renewal Program
On Thursday, September 16, 2021 on Bondi’s Island in Agawam, United States Environment Protection Agency (EPA) Assistant Administrator Radhika Fox… Read More 
Springfield Water and Sewer Commission Announces $500 million Water and Wastewater Infrastructure Renewal Program
On Thursday, September 16, 2021 on Bondi’s Island in Agawam, United States Environment Protection Agency (EPA) Assistant Administrator Radhika Fox… Read More 
Drinking Water Distribution & Sewer Collection Pipe Upgrades
Project Description#block-94b057ac-0a9d-4de2-b76a-214dd110415e h2, #block-94b057ac-0a9d-4de2-b76a-214dd110415e h3,… Read More 
Drinking Water Distribution & Sewer Collection Pipe Upgrades
Project Description#block-94b057ac-0a9d-4de2-b76a-214dd110415e h2, #block-94b057ac-0a9d-4de2-b76a-214dd110415e h3,… Read More 
In Your Neighborhood
The Commission’s legacy water and wastewater system requires regular maintenance and upgrades to continue providing safe, reliable service into… Read More 
In Your Neighborhood
The Commission’s legacy water and wastewater system requires regular maintenance and upgrades to continue providing safe, reliable service into… Read More 
Cobble Mountain In-Line Hydropower
Project Background#block-0b1e9512-c565-42db-abca-14c9d45e7afa h2, #block-0b1e9512-c565-42db-abca-14c9d45e7afa h3,… Read More 
Cobble Mountain In-Line Hydropower
Project Background#block-0b1e9512-c565-42db-abca-14c9d45e7afa h2, #block-0b1e9512-c565-42db-abca-14c9d45e7afa h3,… Read More 
Wastewater Treatment Facility Improvements
Project Background The Springfield Regional Wastewater Treatment Facility (SRWTF) provides wastewater services to seven communities in the lower… Read More 
Wastewater Treatment Facility Improvements
Project Background The Springfield Regional Wastewater Treatment Facility (SRWTF) provides wastewater services to seven communities in the lower… Read More 
Water Infrastructure Finance and Innovation Act (WIFIA) Award
Background In 2021, the Springfield Water and Sewer Commission was chosen among a field of national applicants to receive a $250 million… Read More 
Water Infrastructure Finance and Innovation Act (WIFIA) Award
Background In 2021, the Springfield Water and Sewer Commission was chosen among a field of national applicants to receive a $250 million… Read More 
SWSC Featured in EPA Report to Congress
The Springfield Water and Sewer Commission (Commission) is pleased to announce it was recently featured in the Environmental Protection Agency’s… Read More 
SWSC Featured in EPA Report to Congress
The Springfield Water and Sewer Commission (Commission) is pleased to announce it was recently featured in the Environmental Protection Agency’s… Read More 
Rates 2023
The Springfield Water and Sewer Commission sets rates for water and sewer services in accordance with its Rules and Regulations (see Section 5). The… Read More 
Rates 2023
The Springfield Water and Sewer Commission sets rates for water and sewer services in accordance with its Rules and Regulations (see Section 5). The… Read More 
SWSC Adopts FY22 Rates
The Board of the Springfield Water and Sewer Commission adopted FY22 rates at its regular monthly meeting on June 23, 2021, following a public hearing… Read More 
SWSC Adopts FY22 Rates
The Board of the Springfield Water and Sewer Commission adopted FY22 rates at its regular monthly meeting on June 23, 2021, following a public hearing… Read More 
Drought Management Plan
The Commission owns and maintains the 22-billion-gallon Cobble Mountain Reservoir as the primary drinking water supply for the City of Springfield and… Read More 
Drought Management Plan
The Commission owns and maintains the 22-billion-gallon Cobble Mountain Reservoir as the primary drinking water supply for the City of Springfield and… Read More 
SWSC Releases Water Quality Report for Calendar Year 2020
The Commission has released its annual Water Quality Report, covering calendar year 2020 for its drinking water retail customers in Springfield and… Read More 
SWSC Releases Water Quality Report for Calendar Year 2020
The Commission has released its annual Water Quality Report, covering calendar year 2020 for its drinking water retail customers in Springfield and… Read More 
SWSC Issues Proposed FY22 Budget
The Commission has issued its proposed FY22 budget and schedule of rates, fees and charges, and revisions to its Rules and Regulations. A virtual… Read More 
SWSC Issues Proposed FY22 Budget
The Commission has issued its proposed FY22 budget and schedule of rates, fees and charges, and revisions to its Rules and Regulations. A virtual… Read More 
SWSC Awarded $46.7M in Competitive, Low-Interest Loans
A total of $47.5 million in low-interest loans will help save ratepayers $19.7 million in borrowing costs over 20 years for three critical water and… Read More 
SWSC Awarded $46.7M in Competitive, Low-Interest Loans
A total of $47.5 million in low-interest loans will help save ratepayers $19.7 million in borrowing costs over 20 years for three critical water and… Read More 
Water Depot Bulk Water
Bulk Water is available at the Commission’s Water Depot located at the Operations Center at 71 Colton Street, Springfield. A completed… Read More 
Water Depot Bulk Water
Bulk Water is available at the Commission’s Water Depot located at the Operations Center at 71 Colton Street, Springfield. A completed… Read More 
Bottled Water and Tap Water…What’s the Difference?
Bottled Water More than 80% of recyclable plastic bottles end up in landfills Many leading bottled water… Read More 
Bottled Water and Tap Water…What’s the Difference?
Bottled Water More than 80% of recyclable plastic bottles end up in landfills Many leading bottled water… Read More 
SWSC Makes Final Round for $251M Federal Loan
As part of a nationally competitive selection process, EPA has invited the Commission to apply for a $251 million loan to finance its comprehensive… Read More 
SWSC Makes Final Round for $251M Federal Loan
As part of a nationally competitive selection process, EPA has invited the Commission to apply for a $251 million loan to finance its comprehensive… Read More 
View Webinars on SWSC’s Customer Assistance Programs
Need help paying your water/sewer bill? Watch these webinars to learn about different resources available to help you manage your water/sewer account,… Read More 
View Webinars on SWSC’s Customer Assistance Programs
Need help paying your water/sewer bill? Watch these webinars to learn about different resources available to help you manage your water/sewer account,… Read More 
Drinking Water Treatment Training Scholarships
The Springfield Water and Sewer Commission (Commission) offers up to three scholarships per semester for Concepts and Practices of Basic Drinking… Read More 
Drinking Water Treatment Training Scholarships
The Springfield Water and Sewer Commission (Commission) offers up to three scholarships per semester for Concepts and Practices of Basic Drinking… Read More 
Training for Careers in the Water Industry
From source to tap, water professionals are integral in the treatment and distribution of clean, safe drinking water.… Read More 
Training for Careers in the Water Industry
From source to tap, water professionals are integral in the treatment and distribution of clean, safe drinking water.… Read More 
New Customer Assistance Program Now Accepting Applications
The Commission is excited to announce its new Customer Assistance Program (CAP). The CAP provides a one-time $125 water/sewer bill credit to… Read More 
New Customer Assistance Program Now Accepting Applications
The Commission is excited to announce its new Customer Assistance Program (CAP). The CAP provides a one-time $125 water/sewer bill credit to… Read More 
Solicitud del Programa de Asistencia al Cliente (CAP)
El Programa de Asistencia al Cliente (CAP) está destinado a apoyar a los propietarios de bajo ingresos, de una sola vivienda, con cuentas de servicio… Read More 
Solicitud del Programa de Asistencia al Cliente (CAP)
El Programa de Asistencia al Cliente (CAP) está destinado a apoyar a los propietarios de bajo ingresos, de una sola vivienda, con cuentas de servicio… Read More 
Customer Assistance Program (CAP) Application
The Customer Assistance Program (CAP) is intended to support low-income, single-family homeowners with water and/or sewer accounts with the… Read More 
Customer Assistance Program (CAP) Application
The Customer Assistance Program (CAP) is intended to support low-income, single-family homeowners with water and/or sewer accounts with the… Read More 
Commission Receives Awards from Water Industry Organizations
The Springfield Water and Sewer Commission (Commission) is proud to announce that it is the recipient of three awards from national and state water… Read More 
Commission Receives Awards from Water Industry Organizations
The Springfield Water and Sewer Commission (Commission) is proud to announce that it is the recipient of three awards from national and state water… Read More 
Customer Assistance Program (CAP)
The Springfield Water and Sewer Commission’s Customer Assistance Program (CAP) is intended to support low-income, single-family homeowners with… Read More 
Customer Assistance Program (CAP)
The Springfield Water and Sewer Commission’s Customer Assistance Program (CAP) is intended to support low-income, single-family homeowners with… Read More 
Tours
The Commission provides tours of drinking water and wastewater facilities for school and community groups by request. Facility tours may include:… Read More 
Tours
The Commission provides tours of drinking water and wastewater facilities for school and community groups by request. Facility tours may include:… Read More 
SWSC’s Mike Popko Named 2020 Massachusetts Water Works Pride Award Recipient
Congratulations to Mike Popko, our Superintendent of Water Facilities, for receiving the Massachusetts Water Works Association’s 2020 Water… Read More 
SWSC’s Mike Popko Named 2020 Massachusetts Water Works Pride Award Recipient
Congratulations to Mike Popko, our Superintendent of Water Facilities, for receiving the Massachusetts Water Works Association’s 2020 Water… Read More 
Important Flushing Advisory for Building Re-Openings
The Springfield Water and Sewer Commission delivers treated drinking water through its distribution system in Springfield and Ludlow. Building… Read More 
Important Flushing Advisory for Building Re-Openings
The Springfield Water and Sewer Commission delivers treated drinking water through its distribution system in Springfield and Ludlow. Building… Read More 
Outdoor Water Tips
When temperatures run high and the weather is dry, water consumption tends to rise. A large portion of increased water consumption in the summer… Read More 
Outdoor Water Tips
When temperatures run high and the weather is dry, water consumption tends to rise. A large portion of increased water consumption in the summer… Read More 
Cobble Mountain Reservoir at Normal Levels
August 18, 2020 – The Springfield Water and Sewer Commission (Commission) is notifying its customers that there are currently no water… Read More 
Cobble Mountain Reservoir at Normal Levels
August 18, 2020 – The Springfield Water and Sewer Commission (Commission) is notifying its customers that there are currently no water… Read More 
Flushing
In warmer months, residents in Springfield and Ludlow may notice open hydrants in certain neighborhoods. This is known as flushing. Flushing is a… Read More 
Flushing
In warmer months, residents in Springfield and Ludlow may notice open hydrants in certain neighborhoods. This is known as flushing. Flushing is a… Read More 
Water and Sewer In Your Neighborhood
Water and Sewer In Your Neighborhood
Tours and Educational Programs
Tours and Educational Programs
Rates
The Springfield Water and Sewer Commission sets rates for water and sewer services in accordance with its Rules and Regulations. The fiscal year… Read More 
Rates
The Springfield Water and Sewer Commission sets rates for water and sewer services in accordance with its Rules and Regulations. The fiscal year… Read More 
Claims
Those that wish to submit property damage or personal injury claims to the Commission should download a Claims Form. You may also contact the… Read More 
Claims
Those that wish to submit property damage or personal injury claims to the Commission should download a Claims Form. You may also contact the… Read More 
Cross Connection Control Program
What is a Cross Connection? #block-0585ed4f-12ee-4243-a6fb-625fb4b35b17 h2, #block-0585ed4f-12ee-4243-a6fb-625fb4b35b17 h3,… Read More 
Cross Connection Control Program
What is a Cross Connection? #block-0585ed4f-12ee-4243-a6fb-625fb4b35b17 h2, #block-0585ed4f-12ee-4243-a6fb-625fb4b35b17 h3,… Read More 
Meter Information
Water meters are provided and installed on residential and commercial properties by the Commission to collect water consumption data. This water… Read More 
Meter Information
Water meters are provided and installed on residential and commercial properties by the Commission to collect water consumption data. This water… Read More 
Dig Safe
The Springfield Water and Sewer Commission is a member of Dig Safe (8-1-1).  Please call 8-1-1 for ALL underground utility mark-outs, including… Read More 
Dig Safe
The Springfield Water and Sewer Commission is a member of Dig Safe (8-1-1).  Please call 8-1-1 for ALL underground utility mark-outs, including… Read More 
Repairs and Services
Water or sewer service line replacements and repairs may be scheduled by calling 413-310-3501 or requesting service online. For after-hours or… Read More 
Repairs and Services
Water or sewer service line replacements and repairs may be scheduled by calling 413-310-3501 or requesting service online. For after-hours or… Read More 
Auxiliary Meters
Sewer bills are calculated based on water usage. Residential customers with an in-ground lawn sprinkler system, or industrial customers that use… Read More 
Auxiliary Meters
Sewer bills are calculated based on water usage. Residential customers with an in-ground lawn sprinkler system, or industrial customers that use… Read More 
Buying or Selling Property
If you are buying a property that is served by the Springfield Water and Sewer Commission, follow these steps to transition your service: Contact… Read More 
Buying or Selling Property
If you are buying a property that is served by the Springfield Water and Sewer Commission, follow these steps to transition your service: Contact… Read More 
Report a Problem
Please use this form to report any issues with your water or sewer service, or any problems you notice with water and sewer infrastructure (manholes,… Read More 
Report a Problem
Please use this form to report any issues with your water or sewer service, or any problems you notice with water and sewer infrastructure (manholes,… Read More 
Request Service
Please use this form to request service for your water or sewer account. You may also call 413-310-3500 during regular business hours, or email… Read More 
Request Service
Please use this form to request service for your water or sewer account. You may also call 413-310-3500 during regular business hours, or email… Read More 
Modernizing Our Water System for the 21st Century
A New West Parish Filters Water Treatment Plant (Haga clic aquí para leer esta página en español) Looking west from Springfield Water and… Read More 
Modernizing Our Water System for the 21st Century
A New West Parish Filters Water Treatment Plant (Haga clic aquí para leer esta página en español) Looking west from Springfield Water and… Read More 
SCADA Data Center Rebuild Project
While many of the Commission’s significant Capital Improvement Program projects include infrastructure renewal of aging pipes, valves, and… Read More 
SCADA Data Center Rebuild Project
While many of the Commission’s significant Capital Improvement Program projects include infrastructure renewal of aging pipes, valves, and… Read More 
Form Test
Vendor Registration Please, fill out this online form with the information exactly the way it appears in your W-9. Fields… Read More 
Form Test
Vendor Registration Please, fill out this online form with the information exactly the way it appears in your W-9. Fields… Read More 
FY21 Budget and Rates Adopted
On June 17, 2020, the Commission voted to adopt FY21 budget and rates. The proposed FY21 budget was initially issued on May 1, 2020. The… Read More 
FY21 Budget and Rates Adopted
On June 17, 2020, the Commission voted to adopt FY21 budget and rates. The proposed FY21 budget was initially issued on May 1, 2020. The… Read More 
Forest Management at Ludlow Reservoir – Frequently Asked Questions
Forest Management at Ludlow Reservoir – Frequently Asked Questions Forest Management at Ludlow Reservoir In 2016, a gypsy moth infestation… Read More 
Forest Management at Ludlow Reservoir – Frequently Asked Questions
Forest Management at Ludlow Reservoir – Frequently Asked Questions Forest Management at Ludlow Reservoir In 2016, a gypsy moth infestation… Read More 
SWSC Awarded Competitive SRF Financing
May 5, 2020 The Commission is pleased to announce that it was awarded a $15 million low-cost competitive loan for a critical drinking… Read More 
SWSC Awarded Competitive SRF Financing
May 5, 2020 The Commission is pleased to announce that it was awarded a $15 million low-cost competitive loan for a critical drinking… Read More 
SWSC’s Christina Jones Receives Outstanding Alumni of the Year Award
Christina Jones, Deputy Director of Water Operations at the Commission, has been recognized by the University of Massachusetts at Amherst College of… Read More 
SWSC’s Christina Jones Receives Outstanding Alumni of the Year Award
Christina Jones, Deputy Director of Water Operations at the Commission, has been recognized by the University of Massachusetts at Amherst College of… Read More 
West Parish Filters Lagoon Cleaning Design and Engineering
The Commission’s primary method of filtration, the rapid sand filters, require regular cleaning, or “backwash.” Residuals from the backwash… Read More 
West Parish Filters Lagoon Cleaning Design and Engineering
The Commission’s primary method of filtration, the rapid sand filters, require regular cleaning, or “backwash.” Residuals from the backwash… Read More 
Dam Maintenance
Within the Commission’s expansive 18,000 acre watershed areas at Cobble Mountain, Borden Brook, and Ludlow Reservoirs are several dams. In total,… Read More 
Dam Maintenance
Within the Commission’s expansive 18,000 acre watershed areas at Cobble Mountain, Borden Brook, and Ludlow Reservoirs are several dams. In total,… Read More 
Ludlow Reservoir Forest Management
In 2016, a gypsy moth infestation was discovered in the Ludlow Reservoir watershed forest, resulting in irreversible and eventually fatal damage… Read More 
Ludlow Reservoir Forest Management
In 2016, a gypsy moth infestation was discovered in the Ludlow Reservoir watershed forest, resulting in irreversible and eventually fatal damage… Read More 
Wastewater Treatment Operations and Maintenance Evaluation
The Clean Water Act, passed by Congress in 1972, implemented a series of pollution controls for wastewater operators as well as regulations regarding… Read More 
Wastewater Treatment Operations and Maintenance Evaluation
The Clean Water Act, passed by Congress in 1972, implemented a series of pollution controls for wastewater operators as well as regulations regarding… Read More 
Locust Street Water and Sewer Upgrade Project
Beginning in 2022 and continuing through spring 2024, the Commission will upgrade water and sewer infrastructure on Locust in the South End… Read More 
Locust Street Water and Sewer Upgrade Project
Beginning in 2022 and continuing through spring 2024, the Commission will upgrade water and sewer infrastructure on Locust in the South End… Read More 
Meter Replacement Project
Water meters are an integral part of the water distribution system. Meters are used to record water usage, provide accuracy in billing customers, and… Read More 
Meter Replacement Project
Water meters are an integral part of the water distribution system. Meters are used to record water usage, provide accuracy in billing customers, and… Read More 
Hydrant Replacement Project
Hydrants provide critical fire protection to homes and businesses. There are over 6,000 fire hydrants in the Commission’s distribution system. The… Read More 
Hydrant Replacement Project
Hydrants provide critical fire protection to homes and businesses. There are over 6,000 fire hydrants in the Commission’s distribution system. The… Read More 
Washwater Valves Acuators Project
“Backwashing” is a process that cleans the rapid sand filters that remove impurities from drinking water during the treatment process. Critical… Read More 
Washwater Valves Acuators Project
“Backwashing” is a process that cleans the rapid sand filters that remove impurities from drinking water during the treatment process. Critical… Read More 
Provin Mountain Tank Maintenance and Cleaning Project
Provin Mountain Storage Tanks Since FY19 the Commission has undertaken several maintenance projects at Provin Mountain. Provin Mountain, located in… Read More 
Provin Mountain Tank Maintenance and Cleaning Project
Provin Mountain Storage Tanks Since FY19 the Commission has undertaken several maintenance projects at Provin Mountain. Provin Mountain, located in… Read More 
Cobble Mountain Bypass and Diversion Gate Project
The first step in the Commission’s water treatment and distribution process is to convey raw water from Cobble Mountain Reservoir in Blandford and… Read More 
Cobble Mountain Bypass and Diversion Gate Project
The first step in the Commission’s water treatment and distribution process is to convey raw water from Cobble Mountain Reservoir in Blandford and… Read More 
Transmission System Rehabilitation Project
Distributing water to homes and businesses throughout Springfield and Ludlow requires an extensive network of water mains and service lines. Residents… Read More 
Transmission System Rehabilitation Project
Distributing water to homes and businesses throughout Springfield and Ludlow requires an extensive network of water mains and service lines. Residents… Read More 
Sewer Rehabilitation Project
The Commission owns and maintains the wastewater collection system in the City of Springfield and is responsible for ensuring the system remains… Read More 
Sewer Rehabilitation Project
The Commission owns and maintains the wastewater collection system in the City of Springfield and is responsible for ensuring the system remains… Read More 
Drinking Water Projects
Drinking Water Projects
Commission Board Meeting Minutes
2024 Commission Meeting Minutes 1.11.24 Commission Meeting Minutes 2.14.24 Commission Meeting Minutes… Read More 
Commission Board Meeting Minutes
2024 Commission Meeting Minutes 1.11.24 Commission Meeting Minutes 2.14.24 Commission Meeting Minutes… Read More 
New Backwash Facility
A new Backwash Facility is close to completion as an outcome of the Clearwell and Backwash Pump Station Replacement Project at West Parish Filters… Read More 
New Backwash Facility
A new Backwash Facility is close to completion as an outcome of the Clearwell and Backwash Pump Station Replacement Project at West Parish Filters… Read More 
Distribution & Collection System Projects
Distribution & Collection System Projects
Collection System Asset Management Program
Since 2009, the Commission has performed cleaning and regular assessments of its wastewater collection system. As of 2019, the entire system of sewer… Read More 
Collection System Asset Management Program
Since 2009, the Commission has performed cleaning and regular assessments of its wastewater collection system. As of 2019, the entire system of sewer… Read More 
Maintenance Programs
Maintenance Programs
Other Projects
Other Projects
Watershed Projects
Watershed Projects
Wastewater Projects
Wastewater Projects
Forms
Application for New Residential/Commercial/Industrial Water or Sewer Service Application to Become an Approved Contractor Approved Contractor… Read More 
Forms
Application for New Residential/Commercial/Industrial Water or Sewer Service Application to Become an Approved Contractor Approved Contractor… Read More 
How to Pay Your Bill
Convenient Bill Pay Options#block-0f242980-f4c3-4f65-b1bd-728902bd8dd3 h2, #block-0f242980-f4c3-4f65-b1bd-728902bd8dd3 h3,… Read More 
How to Pay Your Bill
Convenient Bill Pay Options#block-0f242980-f4c3-4f65-b1bd-728902bd8dd3 h2, #block-0f242980-f4c3-4f65-b1bd-728902bd8dd3 h3,… Read More 
Apply for New Commercial or Industrial Water/Sewer Service
This page provides information for new Commercial/Industrial water and/or sewer services. For information on applying for new residential water and/or… Read More 
Apply for New Commercial or Industrial Water/Sewer Service
This page provides information for new Commercial/Industrial water and/or sewer services. For information on applying for new residential water and/or… Read More 
Change of Address
Fill out the following fields to submit a change of address form. A mailable copy can be downloaded from the links at the bottom of the page. Changes… Read More 
Change of Address
Fill out the following fields to submit a change of address form. A mailable copy can be downloaded from the links at the bottom of the page. Changes… Read More 
Dig Safe
As of January 2, 2020, the Springfield Water and Sewer Commission is a member of Dig Safe (8-1-1). Please call 8-1-1 for ALL underground… Read More 
Dig Safe
As of January 2, 2020, the Springfield Water and Sewer Commission is a member of Dig Safe (8-1-1). Please call 8-1-1 for ALL underground… Read More 
IPP Dental Facility Compliance
In 2017 the EPA finalized the Effluent Limitations Guidelines and Standards for the Dental Office Category 40 CFR 441 for dental facilities.… Read More 
IPP Dental Facility Compliance
In 2017 the EPA finalized the Effluent Limitations Guidelines and Standards for the Dental Office Category 40 CFR 441 for dental facilities.… Read More 
Billing Questions and Disputes
Questions about Your Bill If you have any questions about your bill please call Customer Service at 413-452-1393. Disputing Your Bill If for… Read More 
Billing Questions and Disputes
Questions about Your Bill If you have any questions about your bill please call Customer Service at 413-452-1393. Disputing Your Bill If for… Read More 
Mission & Service Area
In July 1996, the Springfield City Council voted to establish the Springfield Water and Sewer Commission in accordance with Massachusetts General Laws… Read More 
Mission & Service Area
In July 1996, the Springfield City Council voted to establish the Springfield Water and Sewer Commission in accordance with Massachusetts General Laws… Read More 
Site Search Results
Site Search Results
Construction Traffic Map
In order to continue providing reliable, safe water and wastewater service, the Commission is constantly maintaining and upgrading its water… Read More 
Construction Traffic Map
In order to continue providing reliable, safe water and wastewater service, the Commission is constantly maintaining and upgrading its water… Read More 
Mobile Water Station
The SWSC water station at the Spirit of Springfield’s World’s Largest Pancake Breakfast in Downtown Springfield. What is the Mobile… Read More 
Mobile Water Station
The SWSC water station at the Spirit of Springfield’s World’s Largest Pancake Breakfast in Downtown Springfield. What is the Mobile… Read More 
Cross Connection Control Program
What is a Cross Connection? #block-c9d68721-2209-45c8-9a03-137f6168b26c h2, #block-c9d68721-2209-45c8-9a03-137f6168b26c h3,… Read More 
Cross Connection Control Program
What is a Cross Connection? #block-c9d68721-2209-45c8-9a03-137f6168b26c h2, #block-c9d68721-2209-45c8-9a03-137f6168b26c h3,… Read More 
Divisions & Leadership
The Springfield Water and Sewer Commission oversees and maintains drinking water and wastewater systems with physical assets located in seven… Read More 
Divisions & Leadership
The Springfield Water and Sewer Commission oversees and maintains drinking water and wastewater systems with physical assets located in seven… Read More 
Directions
Driving Directions to our Bondi’s Island Location#block-ff7f16c7-8a63-49c1-a0b3-88ea149c74ed h2, #block-ff7f16c7-8a63-49c1-a0b3-88ea149c74ed… Read More 
Directions
Driving Directions to our Bondi’s Island Location#block-ff7f16c7-8a63-49c1-a0b3-88ea149c74ed h2, #block-ff7f16c7-8a63-49c1-a0b3-88ea149c74ed… Read More 
System History & Description
The development of the Commission’s present-day water and wastewater systems began in the mid-nineteenth century and tracked the… Read More 
System History & Description
The development of the Commission’s present-day water and wastewater systems began in the mid-nineteenth century and tracked the… Read More 
SWSC’s Water Treatment Plant Featured on Connecting Point
WGBY’s Connecting Point recently visited our West Parish Filters Water Treatment Plant in Westfield to learn how drinking water is… Read More 
SWSC’s Water Treatment Plant Featured on Connecting Point
WGBY’s Connecting Point recently visited our West Parish Filters Water Treatment Plant in Westfield to learn how drinking water is… Read More 
State’s First Online Water Treatment Operator Course Offered by STCC, SWSC, MWWA
The Springfield Water and Sewer Commission has partnered with Springfield Technical Community College and the Massachusetts Water Works Association to… Read More 
State’s First Online Water Treatment Operator Course Offered by STCC, SWSC, MWWA
The Springfield Water and Sewer Commission has partnered with Springfield Technical Community College and the Massachusetts Water Works Association to… Read More 
Preventing Lead Contamination – WGBY Connecting Point
How SWSC monitors for and reduces the potential for lead contamination was discussed on the July 18, 2019 episode of WGBY’s… Read More 
Preventing Lead Contamination – WGBY Connecting Point
How SWSC monitors for and reduces the potential for lead contamination was discussed on the July 18, 2019 episode of WGBY’s… Read More 
Executive Director Josh Schimmel Discusses Water Quality on Connecting Point
SWSC Executive Director Josh Schimmel and UMass Prof. David Reckhow discussed the recent public notification about water quality with… Read More 
Executive Director Josh Schimmel Discusses Water Quality on Connecting Point
SWSC Executive Director Josh Schimmel and UMass Prof. David Reckhow discussed the recent public notification about water quality with… Read More 
Peter Thayer Named Distinguished Water Operator of the Year
The Springfield Water and Sewer Commission is proud to announce that Mr. Peter Thayer, a Water Operator based at the Commission’s West Parish… Read More 
Peter Thayer Named Distinguished Water Operator of the Year
The Springfield Water and Sewer Commission is proud to announce that Mr. Peter Thayer, a Water Operator based at the Commission’s West Parish… Read More 
Chlorine Taste and Odor
The Springfield Water and Sewer Commission has recently adjusted the disinfection process at West Parish Filters Water Treatment Plant. Some consumers… Read More 
Chlorine Taste and Odor
The Springfield Water and Sewer Commission has recently adjusted the disinfection process at West Parish Filters Water Treatment Plant. Some consumers… Read More 
Home
Public Notification Regarding Drinking Water Quality Test Results July 5, 2024 – Tier 2 water quality violation for haloacetic acid… Read More 
Home
Public Notification Regarding Drinking Water Quality Test Results July 5, 2024 – Tier 2 water quality violation for haloacetic acid… Read More 
Household Water Tips
Household Water Tips
News / Media Releases
July 5, 2024Public Notification About Drinking Water Test Results July 5, 2024Liberty Street Water Improvements Project June 27, 2024Commission… Read More 
News / Media Releases
July 5, 2024Public Notification About Drinking Water Test Results July 5, 2024Liberty Street Water Improvements Project June 27, 2024Commission… Read More 
About Us
Commission History – The Springfield Water and Sewer Commission was established in July 1996, in accordance with Massachusetts General Laws… Read More 
About Us
Commission History – The Springfield Water and Sewer Commission was established in July 1996, in accordance with Massachusetts General Laws… Read More 
Careers
Employment Opportunities Springfield Water and Sewer Commission occupations are diverse and offer fulfilling opportunities for career advancement.… Read More 
Careers
Employment Opportunities Springfield Water and Sewer Commission occupations are diverse and offer fulfilling opportunities for career advancement.… Read More 
Commercial
Commercial
Contractors
Contractors
DigSafe
The Springfield Water and Sewer Commission is a member of Dig Safe (8-1-1).  Please call 8-1-1 for ALL underground utility mark-outs, including… Read More 
DigSafe
The Springfield Water and Sewer Commission is a member of Dig Safe (8-1-1).  Please call 8-1-1 for ALL underground utility mark-outs, including… Read More 
Public Notices / Avisos públicos
For Public Records requests, please contact the Communications Manager/Records Officer at 413-452-1300 ext. 182, or info@waterandsewer.org, or 250 M… Read More 
Public Notices / Avisos públicos
For Public Records requests, please contact the Communications Manager/Records Officer at 413-452-1300 ext. 182, or info@waterandsewer.org, or 250 M… Read More 
Updates
Updates
Preventing Frozen Water Pipes
In anticipation of the upcoming dip in temperatures, the Springfield Water and Sewer Commission is reminding the public to take steps to prevent… Read More 
Preventing Frozen Water Pipes
In anticipation of the upcoming dip in temperatures, the Springfield Water and Sewer Commission is reminding the public to take steps to prevent… Read More 
Archive – DBPs
January 2019 HAA5 Public Notification HAA5 Test Results – December 2018 Public Notification of Haloacetic Acid (HAA5) Maximum Contaminant… Read More 
Archive – DBPs
January 2019 HAA5 Public Notification HAA5 Test Results – December 2018 Public Notification of Haloacetic Acid (HAA5) Maximum Contaminant… Read More 
York Street Pump Station and Connecticut River Crossing Project
Exterior of the new York Street Pump Station as it nears completion in September 2023. Project Purpose The innovative project is designed to… Read More 
York Street Pump Station and Connecticut River Crossing Project
Exterior of the new York Street Pump Station as it nears completion in September 2023. Project Purpose The innovative project is designed to… Read More 
Water Quality Report
The Annual Water Quality Report provides the past year’s testing results for your drinking water. 2023 Water Quality Report 2023 Informe Anual… Read More 
Water Quality Report
The Annual Water Quality Report provides the past year’s testing results for your drinking water. 2023 Water Quality Report 2023 Informe Anual… Read More 
Claims
Those that wish to submit property damage or personal injury claims to the Commission should download a Claims Form. You may also contact the… Read More 
Claims
Those that wish to submit property damage or personal injury claims to the Commission should download a Claims Form. You may also contact the… Read More 
CSOs and Stormwater
In older cities such as Springfield, wastewater collection (or sewer) systems were originally constructed a century ago to collect and transport… Read More 
CSOs and Stormwater
In older cities such as Springfield, wastewater collection (or sewer) systems were originally constructed a century ago to collect and transport… Read More 
Information and Frequently Asked Questions about Disinfection Byproducts
Disinfection Byproducts Update – July 2024 The Springfield Water and Sewer Commission (Commission) is notifying its customers of an exceedance… Read More 
Information and Frequently Asked Questions about Disinfection Byproducts
Disinfection Byproducts Update – July 2024 The Springfield Water and Sewer Commission (Commission) is notifying its customers of an exceedance… Read More 
Watershed Management
A watershed is an area of land that feeds water (rainfall, groundwater, or snowmelt) into a water body, such as a river or lake. The land surrounding… Read More 
Watershed Management
A watershed is an area of land that feeds water (rainfall, groundwater, or snowmelt) into a water body, such as a river or lake. The land surrounding… Read More 
Ludlow Reservoir Forest Management
Tree harvesting is complete as of fall 2020. The full paved trail is now open. Please call 413-452-1302 with any questions. (Read the forester’s… Read More 
Ludlow Reservoir Forest Management
Tree harvesting is complete as of fall 2020. The full paved trail is now open. Please call 413-452-1302 with any questions. (Read the forester’s… Read More 
Change of Address
Fill out the following fields to submit a change of address form. A mailable copy can be downloaded from the links at the bottom of the page. Changes… Read More 
Change of Address
Fill out the following fields to submit a change of address form. A mailable copy can be downloaded from the links at the bottom of the page. Changes… Read More 
Rules and Regulations
The Commission’s Rules and Regulations govern its business operations and practices, and apply to all users of the public drinking water and… Read More 
Rules and Regulations
The Commission’s Rules and Regulations govern its business operations and practices, and apply to all users of the public drinking water and… Read More 
Water Main Breaks
From time to time, our customers may experience a water service outage, lower pressure, or discolored water due to a water main break. Active main… Read More 
Water Main Breaks
From time to time, our customers may experience a water service outage, lower pressure, or discolored water due to a water main break. Active main… Read More 
Vendor Registration
For your convenience here is a link to the federal W-9 form. Please, complete and return via fax to: (413) 787-6269 Attn: Sara Medina If you have any… Read More 
Vendor Registration
For your convenience here is a link to the federal W-9 form. Please, complete and return via fax to: (413) 787-6269 Attn: Sara Medina If you have any… Read More 
Protect Yourself from Utility Scams
Occasionally, the Commission learns that unauthorized individuals are presenting themselves as employees of the Springfield Water and Sewer Commission… Read More 
Protect Yourself from Utility Scams
Occasionally, the Commission learns that unauthorized individuals are presenting themselves as employees of the Springfield Water and Sewer Commission… Read More 
How To Pay Your Bill
Customers can pay their bill online, by phone or by mail. Online: https://ipn.paymentus.com/cp/swsc Phone: 844-794-4977 Mail:… Read More 
How To Pay Your Bill
Customers can pay their bill online, by phone or by mail. Online: https://ipn.paymentus.com/cp/swsc Phone: 844-794-4977 Mail:… Read More 
Chlorine FAQs
What is chlorine and why is it added to drinking water? Chlorine is a disinfectant that is commonly used to treat drinking water. Disinfection of… Read More 
Chlorine FAQs
What is chlorine and why is it added to drinking water? Chlorine is a disinfectant that is commonly used to treat drinking water. Disinfection of… Read More 
Rain Barrel Program
The Commission is pleased to announce its 2024 annual rain barrel sale. As part of the program the public can purchase discounted rain barrels at… Read More 
Rain Barrel Program
The Commission is pleased to announce its 2024 annual rain barrel sale. As part of the program the public can purchase discounted rain barrels at… Read More 
Lead and Drinking Water
Important Information about Lead and Drinking Water The drinking water produced by the Springfield Water and Sewer Commission originates from a… Read More 
Lead and Drinking Water
Important Information about Lead and Drinking Water The drinking water produced by the Springfield Water and Sewer Commission originates from a… Read More 
Household Leak Detection
Household leaks account for more than 1 trillion gallons of water wasted each year in U.S. homes. In addition to needlessly wasting this precious… Read More 
Household Leak Detection
Household leaks account for more than 1 trillion gallons of water wasted each year in U.S. homes. In addition to needlessly wasting this precious… Read More 
Preventing Frozen Water Pipes
Every winter, property owners face the expense and upset of frozen water pipes and meters. Frozen pipes aren’t just an inconvenience:  substantial… Read More 
Preventing Frozen Water Pipes
Every winter, property owners face the expense and upset of frozen water pipes and meters. Frozen pipes aren’t just an inconvenience:  substantial… Read More 
Board of Commissioners
From left to right, Commissioner Matthew Donnellan, Commissioner Vanessa Otero, and Commissioner Daniel Rodriguez. The Springfield Water and Sewer… Read More 
Board of Commissioners
From left to right, Commissioner Matthew Donnellan, Commissioner Vanessa Otero, and Commissioner Daniel Rodriguez. The Springfield Water and Sewer… Read More 
Press Releases
August 2017 August 24, 2017 – Hancock Street Pipe Improvement Project Click here for a traffic map. August 18, 2017 – Alden Street and Six… Read More 
Press Releases
August 2017 August 24, 2017 – Hancock Street Pipe Improvement Project Click here for a traffic map. August 18, 2017 – Alden Street and Six… Read More 
Industrial Pretreatment Program
The Industrial Pretreatment Program (IPP) was established in 1986 to protect the integrity of the sewer collection system, ensure proper operation of… Read More 
Industrial Pretreatment Program
The Industrial Pretreatment Program (IPP) was established in 1986 to protect the integrity of the sewer collection system, ensure proper operation of… Read More 
Auxiliary Meters
Sewer bills are calculated based on water usage. Residential customers with an in-ground lawn sprinkler system, or industrial customers that use… Read More 
Auxiliary Meters
Sewer bills are calculated based on water usage. Residential customers with an in-ground lawn sprinkler system, or industrial customers that use… Read More 
Repairs and Services
Water or sewer service line replacements and repairs may be scheduled by calling 413-310-3501 or requesting service online. For after-hours or… Read More 
Repairs and Services
Water or sewer service line replacements and repairs may be scheduled by calling 413-310-3501 or requesting service online. For after-hours or… Read More 
Residential Leak Detection Program
An undetected small leak can cost hundreds of dollars over several billing cycles. As part of the Commission’s Leak Detection Program, customer… Read More 
Residential Leak Detection Program
An undetected small leak can cost hundreds of dollars over several billing cycles. As part of the Commission’s Leak Detection Program, customer… Read More 
Customer Assistance Programs
The Springfield Water and Sewer Commission provides payment arrangements, discounts and abatements in accordance with its Rules and Regulations.… Read More 
Customer Assistance Programs
The Springfield Water and Sewer Commission provides payment arrangements, discounts and abatements in accordance with its Rules and Regulations.… Read More 
Public Information
[twocol_one] Press Releases January 6, 2020 – Public Notification About Drinking Water Test Results December 24, 2019 – Preventing Frozen Water… Read More 
Public Information
[twocol_one] Press Releases January 6, 2020 – Public Notification About Drinking Water Test Results December 24, 2019 – Preventing Frozen Water… Read More 
Buying or Selling Property
If you are buying a property that is served by the Springfield Water and Sewer Commission, follow these steps to transition your service: Contact… Read More 
Buying or Selling Property
If you are buying a property that is served by the Springfield Water and Sewer Commission, follow these steps to transition your service: Contact… Read More 
What’s the Value of Water?
What is the value of water to you?#block-173e26fc-1c45-4ece-be90-7980f52ad973 h2, #block-173e26fc-1c45-4ece-be90-7980f52ad973 h3,… Read More 
What’s the Value of Water?
What is the value of water to you?#block-173e26fc-1c45-4ece-be90-7980f52ad973 h2, #block-173e26fc-1c45-4ece-be90-7980f52ad973 h3,… Read More 
Education and Community
[twocol_one] Recreation The Commission owns and operates the Springfield Reservoir, which is located in Ludlow. This reservoir is open for limited… Read More 
Education and Community
[twocol_one] Recreation The Commission owns and operates the Springfield Reservoir, which is located in Ludlow. This reservoir is open for limited… Read More 
Residential
Residential
Projects
The Commission’s legacy water and wastewater system requires regular maintenance and upgrades to continue providing safe, reliable service into… Read More 
Projects
The Commission’s legacy water and wastewater system requires regular maintenance and upgrades to continue providing safe, reliable service into… Read More 
Frequently Asked Questions
Billing#block-96cddee3-aabe-458e-8fdc-bda1689f7403 h2, #block-96cddee3-aabe-458e-8fdc-bda1689f7403 h3, #block-96cddee3-aabe-458e-8fdc-bda1689f7403 h4,… Read More 
Frequently Asked Questions
Billing#block-96cddee3-aabe-458e-8fdc-bda1689f7403 h2, #block-96cddee3-aabe-458e-8fdc-bda1689f7403 h3, #block-96cddee3-aabe-458e-8fdc-bda1689f7403 h4,… Read More 
Contact Us/Hours
EMERGENCIES:  413-310-3501 Administration/Billing Office Hours Monday to Friday 8am to 5pm General Inquiries 413-452-1300 info@waterandsewer.org… Read More 
Contact Us/Hours
EMERGENCIES:  413-310-3501 Administration/Billing Office Hours Monday to Friday 8am to 5pm General Inquiries 413-452-1300 info@waterandsewer.org… Read More 
Flushing
In warmer months, residents in Springfield and Ludlow may notice open hydrants in certain neighborhoods. This is known as flushing. Flushing is a… Read More 
Flushing
In warmer months, residents in Springfield and Ludlow may notice open hydrants in certain neighborhoods. This is known as flushing. Flushing is a… Read More 
Becoming An Approved Contractor
The Commission maintains a list of approved contractors to perform various types of services: Installation, repair and maintenance: Water mains… Read More 
Becoming An Approved Contractor
The Commission maintains a list of approved contractors to perform various types of services: Installation, repair and maintenance: Water mains… Read More 
Water/Sewer Main Extension
If your construction project requires the extension of the water and/or sewer main to service the property, the Main Extension Approval Process must… Read More 
Water/Sewer Main Extension
If your construction project requires the extension of the water and/or sewer main to service the property, the Main Extension Approval Process must… Read More 
Fire Flow Testing
The Springfield Water and Sewer Commission observes fire flow testing to determine if there is sufficient water available to add a new water service… Read More 
Fire Flow Testing
The Springfield Water and Sewer Commission observes fire flow testing to determine if there is sufficient water available to add a new water service… Read More 
Hydrant Meter Rentals
Contractors that wish to use water from a hydrant for construction purposes must either rent or purchase a SWSC approved Hydrant Meter/RPZ (backflow… Read More 
Hydrant Meter Rentals
Contractors that wish to use water from a hydrant for construction purposes must either rent or purchase a SWSC approved Hydrant Meter/RPZ (backflow… Read More 
Guidelines and Policies
The Springfield Water and Sewer Commission presents these technical documentation manuals to educate and guide prospective and current approved… Read More 
Guidelines and Policies
The Springfield Water and Sewer Commission presents these technical documentation manuals to educate and guide prospective and current approved… Read More 
Bids and Proposals
General Requirements Bid/Contract documents may be obtained from the Chief Procurement Officer. Call 413-452-1300, or email the Chief Procurement… Read More 
Bids and Proposals
General Requirements Bid/Contract documents may be obtained from the Chief Procurement Officer. Call 413-452-1300, or email the Chief Procurement… Read More 
Water Theft
The Springfield Water and Sewer Commission is committed to providing the highest quality water and sewer services at the lowest possible cost to its… Read More 
Water Theft
The Springfield Water and Sewer Commission is committed to providing the highest quality water and sewer services at the lowest possible cost to its… Read More 
Love Your Sewers, Springfield!
Sewer backups can be one of life’s unpleasant surprises, but they don’t have to be. By showing your sewers some love, and only flushing… Read More 
Love Your Sewers, Springfield!
Sewer backups can be one of life’s unpleasant surprises, but they don’t have to be. By showing your sewers some love, and only flushing… Read More 
Using Water Wisely
Taking a quick shower, washing a dinner plate, doing a load of laundry – these are just a few of the many ways in which we use water in our homes… Read More 
Using Water Wisely
Taking a quick shower, washing a dinner plate, doing a load of laundry – these are just a few of the many ways in which we use water in our homes… Read More 
Recreation
Ludlow Reservoir The Springfield Water and Sewer Commission is pleased to open the Ludlow Reservoir area to limited public access. Please note… Read More 
Recreation
Ludlow Reservoir The Springfield Water and Sewer Commission is pleased to open the Ludlow Reservoir area to limited public access. Please note… Read More 
Apply for New Commercial or Industrial Water/Sewer Service
Please follow the process outlined below to apply for new commercial or industrial water and/or sewer services . The Commission must review and… Read More 
Apply for New Commercial or Industrial Water/Sewer Service
Please follow the process outlined below to apply for new commercial or industrial water and/or sewer services . The Commission must review and… Read More 
Meter Information
Water meters are provided and installed on residential and commercial properties by the Commission to collect water consumption data. This water… Read More 
Meter Information
Water meters are provided and installed on residential and commercial properties by the Commission to collect water consumption data. This water… Read More 
Apply for New Residential Water/Sewer Service
Please follow the process outlined below to apply for new residential water and/or sewer services . A Customer Service Representative can… Read More 
Apply for New Residential Water/Sewer Service
Please follow the process outlined below to apply for new residential water and/or sewer services . A Customer Service Representative can… Read More 
How to Pay Your Bill
Customers can pay their bill online, by phone or by mail. Online: https://ipn.paymentus.com/cp/swsc Phone: 844-794-4977 Mail: Springfield… Read More 
How to Pay Your Bill
Customers can pay their bill online, by phone or by mail. Online: https://ipn.paymentus.com/cp/swsc Phone: 844-794-4977 Mail: Springfield… Read More 
Plans and Reports
Water Quality ReportThe Annual Water Quality Report provides the past year's testing results for your drinking water.… Read More 
Plans and Reports
Water Quality ReportThe Annual Water Quality Report provides the past year's testing results for your drinking water.… Read More 
Sewer System
Wastewater Collection The Springfield Water and Sewer Commission services approximately 37,200 sewer accounts.  The sewer collection system consists… Read More 
Sewer System
Wastewater Collection The Springfield Water and Sewer Commission services approximately 37,200 sewer accounts.  The sewer collection system consists… Read More 
Water System History & Description
The Springfield water system dates back to 1848 when the Springfield Aqueduct Company was formed. In 1863, the City of Springfield began to… Read More 
Water System History & Description
The Springfield water system dates back to 1848 when the Springfield Aqueduct Company was formed. In 1863, the City of Springfield began to… Read More 
Directions
Driving Directions to our Bondi’s Island Location Address: Springfield Water and Sewer 250 M St Ext Agawam, MA 01001 From the North Take I-91… Read More 
Directions
Driving Directions to our Bondi’s Island Location Address: Springfield Water and Sewer 250 M St Ext Agawam, MA 01001 From the North Take I-91… Read More 
Awards
September 12, 2016 – Northeast Region Award of Merit from the Association of State Dam Safety Officials for the Commission’s comprehensive… Read More 
Awards
September 12, 2016 – Northeast Region Award of Merit from the Association of State Dam Safety Officials for the Commission’s comprehensive… Read More 
Board of Commissioners
The governing body of the Commission is a three-member Board of Commissioners responsible for establishing the policies and procedures for efficient… Read More 
Board of Commissioners
The governing body of the Commission is a three-member Board of Commissioners responsible for establishing the policies and procedures for efficient… Read More