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Pay My Bill
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How to Pay Your Bill
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Customer Assistance Programs
Apply for New Residential Water/Sewer Service
Repairs and Services
Meter Information
Household Water Tips
Claims
Residential Leak Detection Program
Auxiliary Meters
Residential Change of Address
Buying or Selling Property
Frequently Asked Questions
Commercial
How to Pay Your Bill
Repairs and Services
Apply for New Commercial or Industrial Water/Sewer Service
Dig Safe
Cross Connection Control Program
Auxiliary Meters
Buying or Selling Property
Commercial Change of Address
Industrial Pretreatment Program
Contractors
Bids and Proposals
Dig Safe
Guidelines and Policies
Hydrant Meter Rentals
Water/Sewer Main Extension
Becoming An Approved Contractor
Fire Flow Testing
Apply for New Commercial or Industrial Water/Sewer Service
Projects
In Your Neighborhood
Drinking Water Projects
Watershed Projects
Wastewater Projects
Distribution & Collection System Projects
Maintenance Programs
Water Infrastructure Finance and Innovation Act (WIFIA) Award
Other Projects
Education and Community
Pipeline Program
Water and Sewer In Your Neighborhood
Watershed Management
Recreation
Protect Yourself from Utility Scams
What’s the Value of Water?
Lead and Drinking Water
Water Theft
Tours and Educational Programs
CSOs and Stormwater
Love Your Sewers, Springfield!
Mobile Water Station
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Public Invited to Open House on 10/16
The Commission is excited to formally break ground on the new West Parish Water Treatment Plant. To help mark the occasion, members of the public are…
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Public Invited to Open House on 10/16
The Commission is excited to formally break ground on the new West Parish Water Treatment Plant. To help mark the occasion, members of the public are…
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Commission Launches New Service Line Map
The Commission is pleased to launch its Service Line Inventory Map in advance of the U.S. Environmental Protection Agency’s (EPA) Lead and Cooper…
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Commission Launches New Service Line Map
The Commission is pleased to launch its Service Line Inventory Map in advance of the U.S. Environmental Protection Agency’s (EPA) Lead and Cooper…
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Construction to Begin on new WTP
The Commission issued a Notice to Proceed to Walsh Construction Company II, LLC for the new West Parish Water Treatment Plant, enabling construction…
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Construction to Begin on new WTP
The Commission issued a Notice to Proceed to Walsh Construction Company II, LLC for the new West Parish Water Treatment Plant, enabling construction…
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Sign up for Water/Sewer Alerts
Customers, residents, and water/wastewater system users can sign up for water and sewer alerts through the Commission’s notification system…
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Sign up for Water/Sewer Alerts
Customers, residents, and water/wastewater system users can sign up for water and sewer alerts through the Commission’s notification system…
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Apprenticeship Fair June 27, 2024
As part of the construction of the new West Parish Water Treatment Plant the Commission is excited to host an apprenticeship fair to highlight the…
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Apprenticeship Fair June 27, 2024
As part of the construction of the new West Parish Water Treatment Plant the Commission is excited to host an apprenticeship fair to highlight the…
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Commission Wins “Taking Action to Reduce Lead” Award
The Commission was honored at MassDEP’s 2024 Drinking Water Awards Day with the “Taking Action to Reduce Lead” Award. Through the…
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Commission Wins “Taking Action to Reduce Lead” Award
The Commission was honored at MassDEP’s 2024 Drinking Water Awards Day with the “Taking Action to Reduce Lead” Award. Through the…
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Customer Assistance Program (CAP) Application Submitted Successfully!
Thanks for contacting us! Your application has been successfully submitted. Please allow 6-8 weeks to process.
Customer Assistance Program (CAP) Application Submitted Successfully!
Thanks for contacting us! Your application has been successfully submitted. Please allow 6-8 weeks to process.
Payment Plan Application Submitted Successfully!
Thanks for contacting us! Your application has been successfully submitted. We will reply in 3-5 business days.
Payment Plan Application Submitted Successfully!
Thanks for contacting us! Your application has been successfully submitted. We will reply in 3-5 business days.
Proposed FY25 Budget
The Commission has issued its proposed FY25 budget and schedule of rates, fees and charges, and revisions to its Rules and Regulations. A virtual…
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Proposed FY25 Budget
The Commission has issued its proposed FY25 budget and schedule of rates, fees and charges, and revisions to its Rules and Regulations. A virtual…
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Administrative Consent Order
On April 22, 2024, the Commission entered into an Administrative Consent Order (ACO) with the Massachusetts Department of Environmental Protection…
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Administrative Consent Order
On April 22, 2024, the Commission entered into an Administrative Consent Order (ACO) with the Massachusetts Department of Environmental Protection…
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Educational Programs
Water and wastewater systems provide opportunities for learning in many subject areas including science, engineering, history, economic development,…
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Educational Programs
Water and wastewater systems provide opportunities for learning in many subject areas including science, engineering, history, economic development,…
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Who We Are and What We Do
The Springfield Water and Sewer Commission is a regional public water utility serving 250,000 people in the lower Pioneer Valley. Check out this video…
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Who We Are and What We Do
The Springfield Water and Sewer Commission is a regional public water utility serving 250,000 people in the lower Pioneer Valley. Check out this video…
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Neighborhood Updates
This spring the Commission will be a guest speaker at the following neighborhood council/organizations and senior centers: May 8, 2024, 11:30 AM…
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Neighborhood Updates
This spring the Commission will be a guest speaker at the following neighborhood council/organizations and senior centers: May 8, 2024, 11:30 AM…
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Commission Now Accepting Applications for Pipeline Program for Summer 2024
The Springfield Water and Sewer Commission (Commission) is pleased to announce that applications for the Pipeline Program for summer 2024 are now…
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Commission Now Accepting Applications for Pipeline Program for Summer 2024
The Springfield Water and Sewer Commission (Commission) is pleased to announce that applications for the Pipeline Program for summer 2024 are now…
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York St. Pump Station Project Complete
The Commission hosted a ribbon-cutting for its newly completed $137M York Street Pump Station and Connecticut River Crossing Project (YSPS) on…
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York St. Pump Station Project Complete
The Commission hosted a ribbon-cutting for its newly completed $137M York Street Pump Station and Connecticut River Crossing Project (YSPS) on…
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Payment Plan Application
Please Complete the below application to submit a request for a payment plan. Your application will be submitted for review and a reply will be sent…
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Payment Plan Application
Please Complete the below application to submit a request for a payment plan. Your application will be submitted for review and a reply will be sent…
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Open House at West Parish Filters Water Treatment Plant
The Springfield Water and Sewer Commission is excited to break ground on the new West Parish Water Treatment Plant. To help celebrate, members of the…
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Open House at West Parish Filters Water Treatment Plant
The Springfield Water and Sewer Commission is excited to break ground on the new West Parish Water Treatment Plant. To help celebrate, members of the…
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Rates
The Springfield Water and Sewer Commission sets rates for water and sewer services in accordance with its Rules and Regulations. The fiscal year…
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Rates
The Springfield Water and Sewer Commission sets rates for water and sewer services in accordance with its Rules and Regulations. The fiscal year…
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#Testing Water Station Events – Contact Us
Water Station Sign-up Form "*" indicates required fields…
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#Testing Water Station Events – Contact Us
Water Station Sign-up Form "*" indicates required fields…
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SWSC Releases Proposed FY24 Budget
SWSC has issued its proposed FY24 budget, and a virtual public hearing is scheduled for Wednesday, May 31, 2023, at 6 PM. The Commission also issued a…
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SWSC Releases Proposed FY24 Budget
SWSC has issued its proposed FY24 budget, and a virtual public hearing is scheduled for Wednesday, May 31, 2023, at 6 PM. The Commission also issued a…
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Commission Launches Summer Internship Program in Collaboration with Springfield Public Schools
In partnership with Springfield Public Schools, the Springfield Water and Sewer Commission (Commission) is pleased to announce the Pipeline Program, a…
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Commission Launches Summer Internship Program in Collaboration with Springfield Public Schools
In partnership with Springfield Public Schools, the Springfield Water and Sewer Commission (Commission) is pleased to announce the Pipeline Program, a…
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Pipeline Program
The Pipeline Program is a work-based learning summer internship program for high school students in Springfield. The program was launched by the…
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Pipeline Program
The Pipeline Program is a work-based learning summer internship program for high school students in Springfield. The program was launched by the…
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Modernizing Our Water System for the 21st Century
A New West Parish Filters Water Treatment Plant New in May 2024! View our new video explaining how your water is treated, and what the new plant…
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Modernizing Our Water System for the 21st Century
A New West Parish Filters Water Treatment Plant New in May 2024! View our new video explaining how your water is treated, and what the new plant…
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Congressman Richard Neal Tours Cobble Mountain Reservoir in Honor of Imagine A Day Without Water 2022
The Springfield Water and Sewer Commission (Commission) was pleased to host Congressman Richard Neal (MA-1) for a tour of Cobble Mountain Reservoir in…
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Congressman Richard Neal Tours Cobble Mountain Reservoir in Honor of Imagine A Day Without Water 2022
The Springfield Water and Sewer Commission (Commission) was pleased to host Congressman Richard Neal (MA-1) for a tour of Cobble Mountain Reservoir in…
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Modernizing Our Water System for the 21st Century
A New West Parish Filters Water Treatment Plant (Haga clic aquí para leer esta página en español) Looking west from Springfield Water and…
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Modernizing Our Water System for the 21st Century
A New West Parish Filters Water Treatment Plant (Haga clic aquí para leer esta página en español) Looking west from Springfield Water and…
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Exec. Dir. Josh Schimmel Receives NACWA President’s Award
At this year’s National Association of Clean Water Agencies (NACWA) conference, Commission Executive Director Josh Schimmel was presented with…
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Exec. Dir. Josh Schimmel Receives NACWA President’s Award
At this year’s National Association of Clean Water Agencies (NACWA) conference, Commission Executive Director Josh Schimmel was presented with…
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Customer Assistance Program (CAP) Credit Increased to $250 Per Year
The Springfield Water and Sewer Commission is now accepting applications for the Customer Assistance Program (CAP) for FY23 (July 1, 2022 to June 30,…
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Customer Assistance Program (CAP) Credit Increased to $250 Per Year
The Springfield Water and Sewer Commission is now accepting applications for the Customer Assistance Program (CAP) for FY23 (July 1, 2022 to June 30,…
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Congressman Neal Visits West Parish Filters
The Commission welcomed Congressman Richard Neal for a tour of the construction progress of the new West Parish Filters Water Treatment Plant and for…
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Congressman Neal Visits West Parish Filters
The Commission welcomed Congressman Richard Neal for a tour of the construction progress of the new West Parish Filters Water Treatment Plant and for…
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BOIL WATER ORDER – CANCELED 9/14/2023
September 14, 2023 Update (4:45 AM) The Springfield Water and Sewer Commission has canceled the boil water order for all customers. Sample results…
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BOIL WATER ORDER – CANCELED 9/14/2023
September 14, 2023 Update (4:45 AM) The Springfield Water and Sewer Commission has canceled the boil water order for all customers. Sample results…
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FY23 Budget
The Commission presented its proposed FY23 budget in a public hearing on Tuesday, May 31 at 6 PM. Recording of the FY23 Budget HearingMedia…
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FY23 Budget
The Commission presented its proposed FY23 budget in a public hearing on Tuesday, May 31 at 6 PM. Recording of the FY23 Budget HearingMedia…
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SWSC Releases 2021 Water Quality Report
The Commission has released its annual Water Quality Report, covering the previous calendar year 2021. The report summarizes the results of all water…
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SWSC Releases 2021 Water Quality Report
The Commission has released its annual Water Quality Report, covering the previous calendar year 2021. The report summarizes the results of all water…
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Executive Dir. Josh Schimmel Testifies Before U.S. Senate on Infrastructure
Executive Director Josh Schimmel testified before a subcommittee of the U.S. Senate Committee on Environment and Public Works (EPW) about the impacts…
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Executive Dir. Josh Schimmel Testifies Before U.S. Senate on Infrastructure
Executive Director Josh Schimmel testified before a subcommittee of the U.S. Senate Committee on Environment and Public Works (EPW) about the impacts…
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Disinfection Byproducts Quarterly Status Report
In accordance with Safe Drinking Water regulations the Commission routinely monitors for the presence of drinking water contaminants including the…
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Disinfection Byproducts Quarterly Status Report
In accordance with Safe Drinking Water regulations the Commission routinely monitors for the presence of drinking water contaminants including the…
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Modernización de nuestro sistema de agua para el siglo XXI
Una Nueva Planta de Tratamiento de Agua en West Parish Filters La Planta de Tratamiento de Agua de la Comisión de Acueductos y Alcantarillados de…
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Modernización de nuestro sistema de agua para el siglo XXI
Una Nueva Planta de Tratamiento de Agua en West Parish Filters La Planta de Tratamiento de Agua de la Comisión de Acueductos y Alcantarillados de…
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SWSC Receives $5M Grant for Drinking Water Project
The Commission received a $4,967,622 grant in the form of loan forgiveness from the Massachusetts Clean Water Trust (CWT) for the Clearwell and…
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SWSC Receives $5M Grant for Drinking Water Project
The Commission received a $4,967,622 grant in the form of loan forgiveness from the Massachusetts Clean Water Trust (CWT) for the Clearwell and…
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SWSC Now Accepting Applications for the Customer Assistance Program (CAP)
Homeowners in Springfield and Ludlow that qualify for fuel assistance may able be eligible for a $125 credit on their water and sewer bill. The…
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SWSC Now Accepting Applications for the Customer Assistance Program (CAP)
Homeowners in Springfield and Ludlow that qualify for fuel assistance may able be eligible for a $125 credit on their water and sewer bill. The…
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SWSC Receives Drinking Water Supply Protection Grant
The Commission is pleased to announce it was selected, in August 2021, as a recipient of state funding from the Drinking Water Supply Protection…
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SWSC Receives Drinking Water Supply Protection Grant
The Commission is pleased to announce it was selected, in August 2021, as a recipient of state funding from the Drinking Water Supply Protection…
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Springfield Water and Sewer Commission Announces $500 million Water and Wastewater Infrastructure Renewal Program
On Thursday, September 16, 2021 on Bondi’s Island in Agawam, United States Environment Protection Agency (EPA) Assistant Administrator Radhika Fox…
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Springfield Water and Sewer Commission Announces $500 million Water and Wastewater Infrastructure Renewal Program
On Thursday, September 16, 2021 on Bondi’s Island in Agawam, United States Environment Protection Agency (EPA) Assistant Administrator Radhika Fox…
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Drinking Water Distribution & Sewer Collection Pipe Upgrades
Project Description#block-94b057ac-0a9d-4de2-b76a-214dd110415e h2, #block-94b057ac-0a9d-4de2-b76a-214dd110415e h3,…
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Drinking Water Distribution & Sewer Collection Pipe Upgrades
Project Description#block-94b057ac-0a9d-4de2-b76a-214dd110415e h2, #block-94b057ac-0a9d-4de2-b76a-214dd110415e h3,…
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In Your Neighborhood
The Commission’s legacy water and wastewater system requires regular maintenance and upgrades to continue providing safe, reliable service into…
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In Your Neighborhood
The Commission’s legacy water and wastewater system requires regular maintenance and upgrades to continue providing safe, reliable service into…
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Cobble Mountain In-Line Hydropower
Project Background#block-0b1e9512-c565-42db-abca-14c9d45e7afa h2, #block-0b1e9512-c565-42db-abca-14c9d45e7afa h3,…
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Cobble Mountain In-Line Hydropower
Project Background#block-0b1e9512-c565-42db-abca-14c9d45e7afa h2, #block-0b1e9512-c565-42db-abca-14c9d45e7afa h3,…
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Wastewater Treatment Facility Improvements
Project Background The Springfield Regional Wastewater Treatment Facility (SRWTF) provides wastewater services to seven communities in the lower…
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Wastewater Treatment Facility Improvements
Project Background The Springfield Regional Wastewater Treatment Facility (SRWTF) provides wastewater services to seven communities in the lower…
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Water Infrastructure Finance and Innovation Act (WIFIA) Award
Background In 2021, the Springfield Water and Sewer Commission was chosen among a field of national applicants to receive a $250 million…
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Water Infrastructure Finance and Innovation Act (WIFIA) Award
Background In 2021, the Springfield Water and Sewer Commission was chosen among a field of national applicants to receive a $250 million…
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SWSC Featured in EPA Report to Congress
The Springfield Water and Sewer Commission (Commission) is pleased to announce it was recently featured in the Environmental Protection Agency’s…
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SWSC Featured in EPA Report to Congress
The Springfield Water and Sewer Commission (Commission) is pleased to announce it was recently featured in the Environmental Protection Agency’s…
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Rates 2023
The Springfield Water and Sewer Commission sets rates for water and sewer services in accordance with its Rules and Regulations (see Section 5). The…
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Rates 2023
The Springfield Water and Sewer Commission sets rates for water and sewer services in accordance with its Rules and Regulations (see Section 5). The…
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SWSC Adopts FY22 Rates
The Board of the Springfield Water and Sewer Commission adopted FY22 rates at its regular monthly meeting on June 23, 2021, following a public hearing…
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SWSC Adopts FY22 Rates
The Board of the Springfield Water and Sewer Commission adopted FY22 rates at its regular monthly meeting on June 23, 2021, following a public hearing…
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Drought Management Plan
The Commission owns and maintains the 22-billion-gallon Cobble Mountain Reservoir as the primary drinking water supply for the City of Springfield and…
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Drought Management Plan
The Commission owns and maintains the 22-billion-gallon Cobble Mountain Reservoir as the primary drinking water supply for the City of Springfield and…
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SWSC Releases Water Quality Report for Calendar Year 2020
The Commission has released its annual Water Quality Report, covering calendar year 2020 for its drinking water retail customers in Springfield and…
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SWSC Releases Water Quality Report for Calendar Year 2020
The Commission has released its annual Water Quality Report, covering calendar year 2020 for its drinking water retail customers in Springfield and…
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SWSC Issues Proposed FY22 Budget
The Commission has issued its proposed FY22 budget and schedule of rates, fees and charges, and revisions to its Rules and Regulations. A virtual…
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SWSC Issues Proposed FY22 Budget
The Commission has issued its proposed FY22 budget and schedule of rates, fees and charges, and revisions to its Rules and Regulations. A virtual…
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SWSC Awarded $46.7M in Competitive, Low-Interest Loans
A total of $47.5 million in low-interest loans will help save ratepayers $19.7 million in borrowing costs over 20 years for three critical water and…
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SWSC Awarded $46.7M in Competitive, Low-Interest Loans
A total of $47.5 million in low-interest loans will help save ratepayers $19.7 million in borrowing costs over 20 years for three critical water and…
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Water Depot Bulk Water
Bulk Water is available at the Commission’s Water Depot located at the Operations Center at 71 Colton Street, Springfield. A completed…
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Water Depot Bulk Water
Bulk Water is available at the Commission’s Water Depot located at the Operations Center at 71 Colton Street, Springfield. A completed…
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Bottled Water and Tap Water…What’s the Difference?
Bottled Water More than 80% of recyclable plastic bottles end up in landfills Many leading bottled water…
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Bottled Water and Tap Water…What’s the Difference?
Bottled Water More than 80% of recyclable plastic bottles end up in landfills Many leading bottled water…
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SWSC Makes Final Round for $251M Federal Loan
As part of a nationally competitive selection process, EPA has invited the Commission to apply for a $251 million loan to finance its comprehensive…
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SWSC Makes Final Round for $251M Federal Loan
As part of a nationally competitive selection process, EPA has invited the Commission to apply for a $251 million loan to finance its comprehensive…
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View Webinars on SWSC’s Customer Assistance Programs
Need help paying your water/sewer bill? Watch these webinars to learn about different resources available to help you manage your water/sewer account,…
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View Webinars on SWSC’s Customer Assistance Programs
Need help paying your water/sewer bill? Watch these webinars to learn about different resources available to help you manage your water/sewer account,…
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Drinking Water Treatment Training Scholarships
The Springfield Water and Sewer Commission (Commission) offers up to three scholarships per semester for Concepts and Practices of Basic Drinking…
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Drinking Water Treatment Training Scholarships
The Springfield Water and Sewer Commission (Commission) offers up to three scholarships per semester for Concepts and Practices of Basic Drinking…
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Training for Careers in the Water Industry
From source to tap, water professionals are integral in the treatment and distribution of clean, safe drinking water.…
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Training for Careers in the Water Industry
From source to tap, water professionals are integral in the treatment and distribution of clean, safe drinking water.…
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New Customer Assistance Program Now Accepting Applications
The Commission is excited to announce its new Customer Assistance Program (CAP). The CAP provides a one-time $125 water/sewer bill credit to…
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New Customer Assistance Program Now Accepting Applications
The Commission is excited to announce its new Customer Assistance Program (CAP). The CAP provides a one-time $125 water/sewer bill credit to…
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Solicitud del Programa de Asistencia al Cliente (CAP)
El Programa de Asistencia al Cliente (CAP) está destinado a apoyar a los propietarios de bajo ingresos, de una sola vivienda, con cuentas de servicio…
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Solicitud del Programa de Asistencia al Cliente (CAP)
El Programa de Asistencia al Cliente (CAP) está destinado a apoyar a los propietarios de bajo ingresos, de una sola vivienda, con cuentas de servicio…
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Customer Assistance Program (CAP) Application
The Customer Assistance Program (CAP) is intended to support low-income, single-family homeowners with water and/or sewer accounts with the…
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Customer Assistance Program (CAP) Application
The Customer Assistance Program (CAP) is intended to support low-income, single-family homeowners with water and/or sewer accounts with the…
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Commission Receives Awards from Water Industry Organizations
The Springfield Water and Sewer Commission (Commission) is proud to announce that it is the recipient of three awards from national and state water…
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Commission Receives Awards from Water Industry Organizations
The Springfield Water and Sewer Commission (Commission) is proud to announce that it is the recipient of three awards from national and state water…
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Customer Assistance Program (CAP)
The Springfield Water and Sewer Commission’s Customer Assistance Program (CAP) is intended to support low-income, single-family homeowners with…
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Customer Assistance Program (CAP)
The Springfield Water and Sewer Commission’s Customer Assistance Program (CAP) is intended to support low-income, single-family homeowners with…
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Tours
The Commission provides tours of drinking water and wastewater facilities for school and community groups by request. Facility tours may include:…
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Tours
The Commission provides tours of drinking water and wastewater facilities for school and community groups by request. Facility tours may include:…
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SWSC’s Mike Popko Named 2020 Massachusetts Water Works Pride Award Recipient
Congratulations to Mike Popko, our Superintendent of Water Facilities, for receiving the Massachusetts Water Works Association’s 2020 Water…
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SWSC’s Mike Popko Named 2020 Massachusetts Water Works Pride Award Recipient
Congratulations to Mike Popko, our Superintendent of Water Facilities, for receiving the Massachusetts Water Works Association’s 2020 Water…
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Important Flushing Advisory for Building Re-Openings
The Springfield Water and Sewer Commission delivers treated drinking water through its distribution system in Springfield and Ludlow. Building…
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Important Flushing Advisory for Building Re-Openings
The Springfield Water and Sewer Commission delivers treated drinking water through its distribution system in Springfield and Ludlow. Building…
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Outdoor Water Tips
When temperatures run high and the weather is dry, water consumption tends to rise. A large portion of increased water consumption in the summer…
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Outdoor Water Tips
When temperatures run high and the weather is dry, water consumption tends to rise. A large portion of increased water consumption in the summer…
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Cobble Mountain Reservoir at Normal Levels
August 18, 2020 – The Springfield Water and Sewer Commission (Commission) is notifying its customers that there are currently no water…
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Cobble Mountain Reservoir at Normal Levels
August 18, 2020 – The Springfield Water and Sewer Commission (Commission) is notifying its customers that there are currently no water…
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Flushing
In warmer months, residents in Springfield and Ludlow may notice open hydrants in certain neighborhoods. This is known as flushing. Flushing is a…
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Flushing
In warmer months, residents in Springfield and Ludlow may notice open hydrants in certain neighborhoods. This is known as flushing. Flushing is a…
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Water and Sewer In Your Neighborhood
Water and Sewer In Your Neighborhood
Tours and Educational Programs
Tours and Educational Programs
Rates
The Springfield Water and Sewer Commission sets rates for water and sewer services in accordance with its Rules and Regulations. The fiscal year…
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Rates
The Springfield Water and Sewer Commission sets rates for water and sewer services in accordance with its Rules and Regulations. The fiscal year…
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Claims
Those that wish to submit property damage or personal injury claims to the Commission should download a Claims Form. You may also contact the…
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Claims
Those that wish to submit property damage or personal injury claims to the Commission should download a Claims Form. You may also contact the…
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Cross Connection Control Program
What is a Cross Connection? #block-0585ed4f-12ee-4243-a6fb-625fb4b35b17 h2, #block-0585ed4f-12ee-4243-a6fb-625fb4b35b17 h3,…
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Cross Connection Control Program
What is a Cross Connection? #block-0585ed4f-12ee-4243-a6fb-625fb4b35b17 h2, #block-0585ed4f-12ee-4243-a6fb-625fb4b35b17 h3,…
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Meter Information
Water meters are provided and installed on residential and commercial properties by the Commission to collect water consumption data. This water…
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Meter Information
Water meters are provided and installed on residential and commercial properties by the Commission to collect water consumption data. This water…
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Dig Safe
The Springfield Water and Sewer Commission is a member of Dig Safe (8-1-1). Please call 8-1-1 for ALL underground utility mark-outs, including…
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Dig Safe
The Springfield Water and Sewer Commission is a member of Dig Safe (8-1-1). Please call 8-1-1 for ALL underground utility mark-outs, including…
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Repairs and Services
Water or sewer service line replacements and repairs may be scheduled by calling 413-310-3501 or requesting service online. For after-hours or…
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Repairs and Services
Water or sewer service line replacements and repairs may be scheduled by calling 413-310-3501 or requesting service online. For after-hours or…
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Auxiliary Meters
Sewer bills are calculated based on water usage. Residential customers with an in-ground lawn sprinkler system, or industrial customers that use…
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Auxiliary Meters
Sewer bills are calculated based on water usage. Residential customers with an in-ground lawn sprinkler system, or industrial customers that use…
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Buying or Selling Property
If you are buying a property that is served by the Springfield Water and Sewer Commission, follow these steps to transition your service: Contact…
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Buying or Selling Property
If you are buying a property that is served by the Springfield Water and Sewer Commission, follow these steps to transition your service: Contact…
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Report a Problem
Please use this form to report any issues with your water or sewer service, or any problems you notice with water and sewer infrastructure (manholes,…
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Report a Problem
Please use this form to report any issues with your water or sewer service, or any problems you notice with water and sewer infrastructure (manholes,…
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Request Service
Please use this form to request service for your water or sewer account. You may also call 413-310-3500 during regular business hours, or email…
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Request Service
Please use this form to request service for your water or sewer account. You may also call 413-310-3500 during regular business hours, or email…
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Modernizing Our Water System for the 21st Century
A New West Parish Filters Water Treatment Plant (Haga clic aquí para leer esta página en español) Looking west from Springfield Water and…
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Modernizing Our Water System for the 21st Century
A New West Parish Filters Water Treatment Plant (Haga clic aquí para leer esta página en español) Looking west from Springfield Water and…
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SCADA Data Center Rebuild Project
While many of the Commission’s significant Capital Improvement Program projects include infrastructure renewal of aging pipes, valves, and…
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SCADA Data Center Rebuild Project
While many of the Commission’s significant Capital Improvement Program projects include infrastructure renewal of aging pipes, valves, and…
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Form Test
Vendor Registration Please, fill out this online form with the information exactly the way it appears in your W-9. Fields…
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Form Test
Vendor Registration Please, fill out this online form with the information exactly the way it appears in your W-9. Fields…
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FY21 Budget and Rates Adopted
On June 17, 2020, the Commission voted to adopt FY21 budget and rates. The proposed FY21 budget was initially issued on May 1, 2020. The…
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FY21 Budget and Rates Adopted
On June 17, 2020, the Commission voted to adopt FY21 budget and rates. The proposed FY21 budget was initially issued on May 1, 2020. The…
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Forest Management at Ludlow Reservoir – Frequently Asked Questions
Forest Management at Ludlow Reservoir – Frequently Asked Questions Forest Management at Ludlow Reservoir In 2016, a gypsy moth infestation…
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Forest Management at Ludlow Reservoir – Frequently Asked Questions
Forest Management at Ludlow Reservoir – Frequently Asked Questions Forest Management at Ludlow Reservoir In 2016, a gypsy moth infestation…
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SWSC Awarded Competitive SRF Financing
May 5, 2020 The Commission is pleased to announce that it was awarded a $15 million low-cost competitive loan for a critical drinking…
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SWSC Awarded Competitive SRF Financing
May 5, 2020 The Commission is pleased to announce that it was awarded a $15 million low-cost competitive loan for a critical drinking…
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SWSC’s Christina Jones Receives Outstanding Alumni of the Year Award
Christina Jones, Deputy Director of Water Operations at the Commission, has been recognized by the University of Massachusetts at Amherst College of…
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SWSC’s Christina Jones Receives Outstanding Alumni of the Year Award
Christina Jones, Deputy Director of Water Operations at the Commission, has been recognized by the University of Massachusetts at Amherst College of…
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West Parish Filters Lagoon Cleaning Design and Engineering
The Commission’s primary method of filtration, the rapid sand filters, require regular cleaning, or “backwash.” Residuals from the backwash…
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West Parish Filters Lagoon Cleaning Design and Engineering
The Commission’s primary method of filtration, the rapid sand filters, require regular cleaning, or “backwash.” Residuals from the backwash…
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Dam Maintenance
Within the Commission’s expansive 18,000 acre watershed areas at Cobble Mountain, Borden Brook, and Ludlow Reservoirs are several dams. In total,…
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Dam Maintenance
Within the Commission’s expansive 18,000 acre watershed areas at Cobble Mountain, Borden Brook, and Ludlow Reservoirs are several dams. In total,…
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Ludlow Reservoir Forest Management
In 2016, a gypsy moth infestation was discovered in the Ludlow Reservoir watershed forest, resulting in irreversible and eventually fatal damage…
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Ludlow Reservoir Forest Management
In 2016, a gypsy moth infestation was discovered in the Ludlow Reservoir watershed forest, resulting in irreversible and eventually fatal damage…
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Wastewater Treatment Operations and Maintenance Evaluation
The Clean Water Act, passed by Congress in 1972, implemented a series of pollution controls for wastewater operators as well as regulations regarding…
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Wastewater Treatment Operations and Maintenance Evaluation
The Clean Water Act, passed by Congress in 1972, implemented a series of pollution controls for wastewater operators as well as regulations regarding…
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Locust Street Water and Sewer Upgrade Project
Beginning in 2022 and continuing through spring 2024, the Commission will upgrade water and sewer infrastructure on Locust in the South End…
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Locust Street Water and Sewer Upgrade Project
Beginning in 2022 and continuing through spring 2024, the Commission will upgrade water and sewer infrastructure on Locust in the South End…
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Meter Replacement Project
Water meters are an integral part of the water distribution system. Meters are used to record water usage, provide accuracy in billing customers, and…
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Meter Replacement Project
Water meters are an integral part of the water distribution system. Meters are used to record water usage, provide accuracy in billing customers, and…
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Hydrant Replacement Project
Hydrants provide critical fire protection to homes and businesses. There are over 6,000 fire hydrants in the Commission’s distribution system. The…
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Hydrant Replacement Project
Hydrants provide critical fire protection to homes and businesses. There are over 6,000 fire hydrants in the Commission’s distribution system. The…
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Washwater Valves Acuators Project
“Backwashing” is a process that cleans the rapid sand filters that remove impurities from drinking water during the treatment process. Critical…
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Washwater Valves Acuators Project
“Backwashing” is a process that cleans the rapid sand filters that remove impurities from drinking water during the treatment process. Critical…
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Provin Mountain Tank Maintenance and Cleaning Project
Provin Mountain Storage Tanks Since FY19 the Commission has undertaken several maintenance projects at Provin Mountain. Provin Mountain, located in…
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Provin Mountain Tank Maintenance and Cleaning Project
Provin Mountain Storage Tanks Since FY19 the Commission has undertaken several maintenance projects at Provin Mountain. Provin Mountain, located in…
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Cobble Mountain Bypass and Diversion Gate Project
The first step in the Commission’s water treatment and distribution process is to convey raw water from Cobble Mountain Reservoir in Blandford and…
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Cobble Mountain Bypass and Diversion Gate Project
The first step in the Commission’s water treatment and distribution process is to convey raw water from Cobble Mountain Reservoir in Blandford and…
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Transmission System Rehabilitation Project
Distributing water to homes and businesses throughout Springfield and Ludlow requires an extensive network of water mains and service lines. Residents…
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Transmission System Rehabilitation Project
Distributing water to homes and businesses throughout Springfield and Ludlow requires an extensive network of water mains and service lines. Residents…
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Sewer Rehabilitation Project
The Commission owns and maintains the wastewater collection system in the City of Springfield and is responsible for ensuring the system remains…
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Sewer Rehabilitation Project
The Commission owns and maintains the wastewater collection system in the City of Springfield and is responsible for ensuring the system remains…
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Drinking Water Projects
Drinking Water Projects
Commission Board Meeting Minutes
2024 Commission Meeting Minutes 1.11.24 Commission Meeting Minutes 2.14.24 Commission Meeting Minutes…
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Commission Board Meeting Minutes
2024 Commission Meeting Minutes 1.11.24 Commission Meeting Minutes 2.14.24 Commission Meeting Minutes…
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New Backwash Facility
A new Backwash Facility was completed in fall 2023 at West Parish Filters Water Treatment Plant. The new Backwash Facility will replace aging…
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New Backwash Facility
A new Backwash Facility was completed in fall 2023 at West Parish Filters Water Treatment Plant. The new Backwash Facility will replace aging…
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Distribution & Collection System Projects
Distribution & Collection System Projects
Collection System Asset Management Program
Since 2009, the Commission has performed cleaning and regular assessments of its wastewater collection system. As of 2019, the entire system of sewer…
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Collection System Asset Management Program
Since 2009, the Commission has performed cleaning and regular assessments of its wastewater collection system. As of 2019, the entire system of sewer…
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Maintenance Programs
Maintenance Programs
Other Projects
Other Projects
Watershed Projects
Watershed Projects
Wastewater Projects
Wastewater Projects
Forms
Application for New Residential/Commercial/Industrial Water or Sewer Service Application to Become an Approved Contractor Approved Contractor…
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Forms
Application for New Residential/Commercial/Industrial Water or Sewer Service Application to Become an Approved Contractor Approved Contractor…
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How to Pay Your Bill
Convenient Bill Pay Options#block-0f242980-f4c3-4f65-b1bd-728902bd8dd3 h2, #block-0f242980-f4c3-4f65-b1bd-728902bd8dd3 h3,…
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How to Pay Your Bill
Convenient Bill Pay Options#block-0f242980-f4c3-4f65-b1bd-728902bd8dd3 h2, #block-0f242980-f4c3-4f65-b1bd-728902bd8dd3 h3,…
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Apply for New Commercial or Industrial Water/Sewer Service
This page provides information for new Commercial/Industrial water and/or sewer services. For information on applying for new residential water and/or…
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Apply for New Commercial or Industrial Water/Sewer Service
This page provides information for new Commercial/Industrial water and/or sewer services. For information on applying for new residential water and/or…
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Change of Address
Fill out the following fields to submit a change of address form. A mailable copy can be downloaded from the links at the bottom of the page. Changes…
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Change of Address
Fill out the following fields to submit a change of address form. A mailable copy can be downloaded from the links at the bottom of the page. Changes…
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Dig Safe
As of January 2, 2020, the Springfield Water and Sewer Commission is a member of Dig Safe (8-1-1). Please call 8-1-1 for ALL underground…
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Dig Safe
As of January 2, 2020, the Springfield Water and Sewer Commission is a member of Dig Safe (8-1-1). Please call 8-1-1 for ALL underground…
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IPP Dental Facility Compliance
In 2017 the EPA finalized the Effluent Limitations Guidelines and Standards for the Dental Office Category 40 CFR 441 for dental facilities.…
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IPP Dental Facility Compliance
In 2017 the EPA finalized the Effluent Limitations Guidelines and Standards for the Dental Office Category 40 CFR 441 for dental facilities.…
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Billing Questions and Disputes
Questions about Your Bill If you have any questions about your bill please call Customer Service at 413-452-1393. Disputing Your Bill If for…
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Billing Questions and Disputes
Questions about Your Bill If you have any questions about your bill please call Customer Service at 413-452-1393. Disputing Your Bill If for…
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Mission & Service Area
In July 1996, the Springfield City Council voted to establish the Springfield Water and Sewer Commission in accordance with Massachusetts General Laws…
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Mission & Service Area
In July 1996, the Springfield City Council voted to establish the Springfield Water and Sewer Commission in accordance with Massachusetts General Laws…
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Site Search Results
Site Search Results
Construction Traffic Map
In order to continue providing reliable, safe water and wastewater service, the Commission is constantly maintaining and upgrading its water…
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Construction Traffic Map
In order to continue providing reliable, safe water and wastewater service, the Commission is constantly maintaining and upgrading its water…
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Mobile Water Station
The SWSC water station at the Spirit of Springfield’s World’s Largest Pancake Breakfast in Downtown Springfield. What is the Mobile…
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Mobile Water Station
The SWSC water station at the Spirit of Springfield’s World’s Largest Pancake Breakfast in Downtown Springfield. What is the Mobile…
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Cross Connection Control Program
What is a Cross Connection? #block-c9d68721-2209-45c8-9a03-137f6168b26c h2, #block-c9d68721-2209-45c8-9a03-137f6168b26c h3,…
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Cross Connection Control Program
What is a Cross Connection? #block-c9d68721-2209-45c8-9a03-137f6168b26c h2, #block-c9d68721-2209-45c8-9a03-137f6168b26c h3,…
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Divisions & Leadership
The Springfield Water and Sewer Commission oversees and maintains drinking water and wastewater systems with physical assets located in seven…
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Divisions & Leadership
The Springfield Water and Sewer Commission oversees and maintains drinking water and wastewater systems with physical assets located in seven…
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Directions
Driving Directions to our Bondi’s Island Location#block-ff7f16c7-8a63-49c1-a0b3-88ea149c74ed h2, #block-ff7f16c7-8a63-49c1-a0b3-88ea149c74ed…
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Directions
Driving Directions to our Bondi’s Island Location#block-ff7f16c7-8a63-49c1-a0b3-88ea149c74ed h2, #block-ff7f16c7-8a63-49c1-a0b3-88ea149c74ed…
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System History & Description
The development of the Commission’s present-day water and wastewater systems began in the mid-nineteenth century and tracked the…
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System History & Description
The development of the Commission’s present-day water and wastewater systems began in the mid-nineteenth century and tracked the…
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SWSC’s Water Treatment Plant Featured on Connecting Point
WGBY’s Connecting Point recently visited our West Parish Filters Water Treatment Plant in Westfield to learn how drinking water is…
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SWSC’s Water Treatment Plant Featured on Connecting Point
WGBY’s Connecting Point recently visited our West Parish Filters Water Treatment Plant in Westfield to learn how drinking water is…
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State’s First Online Water Treatment Operator Course Offered by STCC, SWSC, MWWA
The Springfield Water and Sewer Commission has partnered with Springfield Technical Community College and the Massachusetts Water Works Association to…
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State’s First Online Water Treatment Operator Course Offered by STCC, SWSC, MWWA
The Springfield Water and Sewer Commission has partnered with Springfield Technical Community College and the Massachusetts Water Works Association to…
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Preventing Lead Contamination – WGBY Connecting Point
How SWSC monitors for and reduces the potential for lead contamination was discussed on the July 18, 2019 episode of WGBY’s…
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Preventing Lead Contamination – WGBY Connecting Point
How SWSC monitors for and reduces the potential for lead contamination was discussed on the July 18, 2019 episode of WGBY’s…
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Executive Director Josh Schimmel Discusses Water Quality on Connecting Point
SWSC Executive Director Josh Schimmel and UMass Prof. David Reckhow discussed the recent public notification about water quality with…
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Executive Director Josh Schimmel Discusses Water Quality on Connecting Point
SWSC Executive Director Josh Schimmel and UMass Prof. David Reckhow discussed the recent public notification about water quality with…
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Peter Thayer Named Distinguished Water Operator of the Year
The Springfield Water and Sewer Commission is proud to announce that Mr. Peter Thayer, a Water Operator based at the Commission’s West Parish…
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Peter Thayer Named Distinguished Water Operator of the Year
The Springfield Water and Sewer Commission is proud to announce that Mr. Peter Thayer, a Water Operator based at the Commission’s West Parish…
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Chlorine Taste and Odor
The Springfield Water and Sewer Commission has recently adjusted the disinfection process at West Parish Filters Water Treatment Plant. Some consumers…
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Chlorine Taste and Odor
The Springfield Water and Sewer Commission has recently adjusted the disinfection process at West Parish Filters Water Treatment Plant. Some consumers…
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Home
Public Notification Regarding Drinking Water Quality Test Results October 4, 2024 – Tier 2 water quality violation for haloacetic acid…
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Home
Public Notification Regarding Drinking Water Quality Test Results October 4, 2024 – Tier 2 water quality violation for haloacetic acid…
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Household Water Tips
Household Water Tips
News / Media Releases
October 8, 2024Public Invited to Open House to Celebrate New Water Plant Groundbreaking October 4, 2024Public Notification About Drinking Water…
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News / Media Releases
October 8, 2024Public Invited to Open House to Celebrate New Water Plant Groundbreaking October 4, 2024Public Notification About Drinking Water…
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About Us
Commission History – The Springfield Water and Sewer Commission was established in July 1996, in accordance with Massachusetts General Laws…
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About Us
Commission History – The Springfield Water and Sewer Commission was established in July 1996, in accordance with Massachusetts General Laws…
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Careers
Employment Opportunities Springfield Water and Sewer Commission occupations are diverse and offer fulfilling opportunities for career advancement.…
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Careers
Employment Opportunities Springfield Water and Sewer Commission occupations are diverse and offer fulfilling opportunities for career advancement.…
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Commercial
Commercial
Contractors
Contractors
DigSafe
The Springfield Water and Sewer Commission is a member of Dig Safe (8-1-1). Please call 8-1-1 for ALL underground utility mark-outs,…
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DigSafe
The Springfield Water and Sewer Commission is a member of Dig Safe (8-1-1). Please call 8-1-1 for ALL underground utility mark-outs,…
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Public Notices / Avisos públicos
For Public Records requests, please contact the Communications Manager/Records Officer at 413-452-1300 ext. 182, or info@waterandsewer.org, or 250 M…
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Public Notices / Avisos públicos
For Public Records requests, please contact the Communications Manager/Records Officer at 413-452-1300 ext. 182, or info@waterandsewer.org, or 250 M…
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Updates
Updates
Preventing Frozen Water Pipes
In anticipation of the upcoming dip in temperatures, the Springfield Water and Sewer Commission is reminding the public to take steps to prevent…
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Preventing Frozen Water Pipes
In anticipation of the upcoming dip in temperatures, the Springfield Water and Sewer Commission is reminding the public to take steps to prevent…
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Archive – DBPs
January 2019 HAA5 Public Notification HAA5 Test Results – December 2018 Public Notification of Haloacetic Acid (HAA5) Maximum Contaminant…
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Archive – DBPs
January 2019 HAA5 Public Notification HAA5 Test Results – December 2018 Public Notification of Haloacetic Acid (HAA5) Maximum Contaminant…
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York Street Pump Station and Connecticut River Crossing Project
Exterior of the new York Street Pump Station as it nears completion in September 2023. Project Purpose The innovative project is designed to…
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York Street Pump Station and Connecticut River Crossing Project
Exterior of the new York Street Pump Station as it nears completion in September 2023. Project Purpose The innovative project is designed to…
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Water Quality Report
The Annual Water Quality Report provides the past year’s testing results for your drinking water. 2023 Water Quality Report 2023 Informe Anual…
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Water Quality Report
The Annual Water Quality Report provides the past year’s testing results for your drinking water. 2023 Water Quality Report 2023 Informe Anual…
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Claims
Those that wish to submit property damage or personal injury claims to the Commission should download a Claims Form. You may also contact the…
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Claims
Those that wish to submit property damage or personal injury claims to the Commission should download a Claims Form. You may also contact the…
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CSOs and Stormwater
In older cities such as Springfield, wastewater collection (or sewer) systems were originally constructed a century ago to collect and transport…
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CSOs and Stormwater
In older cities such as Springfield, wastewater collection (or sewer) systems were originally constructed a century ago to collect and transport…
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Information and Frequently Asked Questions about Disinfection Byproducts
Disinfection Byproducts Update – October 2024 The Springfield Water and Sewer Commission (Commission) is notifying its customers of an…
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Information and Frequently Asked Questions about Disinfection Byproducts
Disinfection Byproducts Update – October 2024 The Springfield Water and Sewer Commission (Commission) is notifying its customers of an…
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Watershed Management
A watershed is an area of land that feeds water (rainfall, groundwater, or snowmelt) into a water body, such as a river or lake. The land surrounding…
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Watershed Management
A watershed is an area of land that feeds water (rainfall, groundwater, or snowmelt) into a water body, such as a river or lake. The land surrounding…
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Ludlow Reservoir Forest Management
Tree harvesting is complete as of fall 2020. The full paved trail is now open. Please call 413-452-1302 with any questions. (Read the forester’s…
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Ludlow Reservoir Forest Management
Tree harvesting is complete as of fall 2020. The full paved trail is now open. Please call 413-452-1302 with any questions. (Read the forester’s…
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Change of Address
Fill out the following fields to submit a change of address form. A mailable copy can be downloaded from the links at the bottom of the page. Changes…
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Change of Address
Fill out the following fields to submit a change of address form. A mailable copy can be downloaded from the links at the bottom of the page. Changes…
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Rules and Regulations
The Commission’s Rules and Regulations govern its business operations and practices, and apply to all users of the public drinking water and…
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Rules and Regulations
The Commission’s Rules and Regulations govern its business operations and practices, and apply to all users of the public drinking water and…
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Water Main Breaks
From time to time, our customers may experience a water service outage, lower pressure, or discolored water due to a water main break. Active main…
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Water Main Breaks
From time to time, our customers may experience a water service outage, lower pressure, or discolored water due to a water main break. Active main…
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Vendor Registration
For your convenience here is a link to the federal W-9 form. Please, complete and return via fax to: (413) 787-6269 Attn: Sara Medina If you have any…
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Vendor Registration
For your convenience here is a link to the federal W-9 form. Please, complete and return via fax to: (413) 787-6269 Attn: Sara Medina If you have any…
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Protect Yourself from Utility Scams
Occasionally, the Commission learns that unauthorized individuals are presenting themselves as employees of the Springfield Water and Sewer Commission…
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Protect Yourself from Utility Scams
Occasionally, the Commission learns that unauthorized individuals are presenting themselves as employees of the Springfield Water and Sewer Commission…
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How To Pay Your Bill
Customers can pay their bill online, by phone or by mail. Online: https://ipn.paymentus.com/cp/swsc Phone: 844-794-4977 Mail:…
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How To Pay Your Bill
Customers can pay their bill online, by phone or by mail. Online: https://ipn.paymentus.com/cp/swsc Phone: 844-794-4977 Mail:…
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Chlorine FAQs
What is chlorine and why is it added to drinking water? Chlorine is a disinfectant that is commonly used to treat drinking water. Disinfection of…
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Chlorine FAQs
What is chlorine and why is it added to drinking water? Chlorine is a disinfectant that is commonly used to treat drinking water. Disinfection of…
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Rain Barrel Program
The Commission is pleased to announce its 2024 annual rain barrel sale. As part of the program the public can purchase discounted rain barrels at…
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Rain Barrel Program
The Commission is pleased to announce its 2024 annual rain barrel sale. As part of the program the public can purchase discounted rain barrels at…
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Lead and Drinking Water
Lead is not naturally occurring in treated drinking water but can enter drinking water through the leaching of lead-containing pipes and internal…
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Lead and Drinking Water
Lead is not naturally occurring in treated drinking water but can enter drinking water through the leaching of lead-containing pipes and internal…
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Household Leak Detection
Household leaks account for more than 1 trillion gallons of water wasted each year in U.S. homes. In addition to needlessly wasting this precious…
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Household Leak Detection
Household leaks account for more than 1 trillion gallons of water wasted each year in U.S. homes. In addition to needlessly wasting this precious…
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Preventing Frozen Water Pipes
Every winter, property owners face the expense and upset of frozen water pipes and meters. Frozen pipes aren’t just an inconvenience: substantial…
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Preventing Frozen Water Pipes
Every winter, property owners face the expense and upset of frozen water pipes and meters. Frozen pipes aren’t just an inconvenience: substantial…
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Board of Commissioners
From left to right, Commissioner Matthew Donnellan, Commissioner Vanessa Otero, and Commissioner Daniel Rodriguez. The Springfield Water and Sewer…
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Board of Commissioners
From left to right, Commissioner Matthew Donnellan, Commissioner Vanessa Otero, and Commissioner Daniel Rodriguez. The Springfield Water and Sewer…
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Press Releases
August 2017 August 24, 2017 – Hancock Street Pipe Improvement Project Click here for a traffic map. August 18, 2017 – Alden Street and Six…
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Press Releases
August 2017 August 24, 2017 – Hancock Street Pipe Improvement Project Click here for a traffic map. August 18, 2017 – Alden Street and Six…
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Industrial Pretreatment Program
The Industrial Pretreatment Program (IPP) was established in 1986 to protect the integrity of the sewer collection system, ensure proper operation of…
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Industrial Pretreatment Program
The Industrial Pretreatment Program (IPP) was established in 1986 to protect the integrity of the sewer collection system, ensure proper operation of…
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Auxiliary Meters
Sewer bills are calculated based on water usage. Residential customers with an in-ground lawn sprinkler system, or industrial customers that use…
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Auxiliary Meters
Sewer bills are calculated based on water usage. Residential customers with an in-ground lawn sprinkler system, or industrial customers that use…
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Repairs and Services
Water or sewer service line replacements and repairs may be scheduled by calling 413-310-3501 or requesting service online. For after-hours or…
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Repairs and Services
Water or sewer service line replacements and repairs may be scheduled by calling 413-310-3501 or requesting service online. For after-hours or…
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Residential Leak Detection Program
An undetected small leak can cost hundreds of dollars over several billing cycles. As part of the Commission’s Leak Detection Program, customer…
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Residential Leak Detection Program
An undetected small leak can cost hundreds of dollars over several billing cycles. As part of the Commission’s Leak Detection Program, customer…
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Customer Assistance Programs
The Springfield Water and Sewer Commission provides payment arrangements, discounts and abatements in accordance with its Rules and Regulations.…
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Customer Assistance Programs
The Springfield Water and Sewer Commission provides payment arrangements, discounts and abatements in accordance with its Rules and Regulations.…
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Public Information
[twocol_one] Press Releases January 6, 2020 – Public Notification About Drinking Water Test Results December 24, 2019 – Preventing Frozen Water…
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Public Information
[twocol_one] Press Releases January 6, 2020 – Public Notification About Drinking Water Test Results December 24, 2019 – Preventing Frozen Water…
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Buying or Selling Property
If you are buying a property that is served by the Springfield Water and Sewer Commission, follow these steps to transition your service: Contact…
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Buying or Selling Property
If you are buying a property that is served by the Springfield Water and Sewer Commission, follow these steps to transition your service: Contact…
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What’s the Value of Water?
What is the value of water to you?#block-173e26fc-1c45-4ece-be90-7980f52ad973 h2, #block-173e26fc-1c45-4ece-be90-7980f52ad973 h3,…
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What’s the Value of Water?
What is the value of water to you?#block-173e26fc-1c45-4ece-be90-7980f52ad973 h2, #block-173e26fc-1c45-4ece-be90-7980f52ad973 h3,…
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Education and Community
[twocol_one] Recreation The Commission owns and operates the Springfield Reservoir, which is located in Ludlow. This reservoir is open for limited…
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Education and Community
[twocol_one] Recreation The Commission owns and operates the Springfield Reservoir, which is located in Ludlow. This reservoir is open for limited…
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Residential
Residential
Projects
The Commission’s legacy water and wastewater system requires regular maintenance and upgrades to continue providing safe, reliable service into…
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Projects
The Commission’s legacy water and wastewater system requires regular maintenance and upgrades to continue providing safe, reliable service into…
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Frequently Asked Questions
Billing#block-96cddee3-aabe-458e-8fdc-bda1689f7403 h2, #block-96cddee3-aabe-458e-8fdc-bda1689f7403 h3, #block-96cddee3-aabe-458e-8fdc-bda1689f7403 h4,…
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Frequently Asked Questions
Billing#block-96cddee3-aabe-458e-8fdc-bda1689f7403 h2, #block-96cddee3-aabe-458e-8fdc-bda1689f7403 h3, #block-96cddee3-aabe-458e-8fdc-bda1689f7403 h4,…
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Contact Us/Hours
EMERGENCIES: 413-310-3501 Administration/Billing Office Hours Monday to Friday 8am to 5pm General Inquiries 413-452-1300 info@waterandsewer.org…
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Contact Us/Hours
EMERGENCIES: 413-310-3501 Administration/Billing Office Hours Monday to Friday 8am to 5pm General Inquiries 413-452-1300 info@waterandsewer.org…
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Flushing
In warmer months, residents in Springfield and Ludlow may notice open hydrants in certain neighborhoods. This is known as flushing. Flushing is a…
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Flushing
In warmer months, residents in Springfield and Ludlow may notice open hydrants in certain neighborhoods. This is known as flushing. Flushing is a…
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Becoming An Approved Contractor
The Commission maintains a list of approved contractors to perform various types of services: Installation, repair and maintenance: Water mains…
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Becoming An Approved Contractor
The Commission maintains a list of approved contractors to perform various types of services: Installation, repair and maintenance: Water mains…
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Water/Sewer Main Extension
If your construction project requires the extension of the water and/or sewer main to service the property, the Main Extension Approval Process must…
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Water/Sewer Main Extension
If your construction project requires the extension of the water and/or sewer main to service the property, the Main Extension Approval Process must…
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Fire Flow Testing
The Springfield Water and Sewer Commission observes fire flow testing to determine if there is sufficient water available to add a new water service…
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Fire Flow Testing
The Springfield Water and Sewer Commission observes fire flow testing to determine if there is sufficient water available to add a new water service…
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Hydrant Meter Rentals
Contractors that wish to use water from a hydrant for construction purposes must either rent or purchase a SWSC approved Hydrant Meter/RPZ (backflow…
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Hydrant Meter Rentals
Contractors that wish to use water from a hydrant for construction purposes must either rent or purchase a SWSC approved Hydrant Meter/RPZ (backflow…
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Guidelines and Policies
The Springfield Water and Sewer Commission presents these technical documentation manuals to educate and guide prospective and current approved…
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Guidelines and Policies
The Springfield Water and Sewer Commission presents these technical documentation manuals to educate and guide prospective and current approved…
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Bids and Proposals
General Requirements Bid/Contract documents may be obtained from the Chief Procurement Officer. Call 413-452-1300, or email the Chief Procurement…
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Bids and Proposals
General Requirements Bid/Contract documents may be obtained from the Chief Procurement Officer. Call 413-452-1300, or email the Chief Procurement…
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Water Theft
The Springfield Water and Sewer Commission is committed to providing the highest quality water and sewer services at the lowest possible cost to its…
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Water Theft
The Springfield Water and Sewer Commission is committed to providing the highest quality water and sewer services at the lowest possible cost to its…
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Love Your Sewers, Springfield!
Sewer backups can be one of life’s unpleasant surprises, but they don’t have to be. By showing your sewers some love, and only flushing…
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Love Your Sewers, Springfield!
Sewer backups can be one of life’s unpleasant surprises, but they don’t have to be. By showing your sewers some love, and only flushing…
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Using Water Wisely
Taking a quick shower, washing a dinner plate, doing a load of laundry – these are just a few of the many ways in which we use water in our homes…
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Using Water Wisely
Taking a quick shower, washing a dinner plate, doing a load of laundry – these are just a few of the many ways in which we use water in our homes…
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Recreation
Ludlow Reservoir The Springfield Water and Sewer Commission is pleased to open the Ludlow Reservoir area to limited public access. Please note…
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Recreation
Ludlow Reservoir The Springfield Water and Sewer Commission is pleased to open the Ludlow Reservoir area to limited public access. Please note…
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Apply for New Commercial or Industrial Water/Sewer Service
Please follow the process outlined below to apply for new commercial or industrial water and/or sewer services . The Commission must review and…
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Apply for New Commercial or Industrial Water/Sewer Service
Please follow the process outlined below to apply for new commercial or industrial water and/or sewer services . The Commission must review and…
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Meter Information
Water meters are provided and installed on residential and commercial properties by the Commission to collect water consumption data. This water…
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Meter Information
Water meters are provided and installed on residential and commercial properties by the Commission to collect water consumption data. This water…
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Apply for New Residential Water/Sewer Service
Please follow the process outlined below to apply for new residential water and/or sewer services . A Customer Service Representative can…
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Apply for New Residential Water/Sewer Service
Please follow the process outlined below to apply for new residential water and/or sewer services . A Customer Service Representative can…
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How to Pay Your Bill
Customers can pay their bill online, by phone or by mail. Online: https://ipn.paymentus.com/cp/swsc Phone: 844-794-4977 Mail: Springfield…
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How to Pay Your Bill
Customers can pay their bill online, by phone or by mail. Online: https://ipn.paymentus.com/cp/swsc Phone: 844-794-4977 Mail: Springfield…
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Plans and Reports
Water Quality ReportThe Annual Water Quality Report provides the past year's testing results for your drinking water.…
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Plans and Reports
Water Quality ReportThe Annual Water Quality Report provides the past year's testing results for your drinking water.…
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Sewer System
Wastewater Collection The Springfield Water and Sewer Commission services approximately 37,200 sewer accounts. The sewer collection system consists…
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Sewer System
Wastewater Collection The Springfield Water and Sewer Commission services approximately 37,200 sewer accounts. The sewer collection system consists…
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Water System History & Description
The Springfield water system dates back to 1848 when the Springfield Aqueduct Company was formed. In 1863, the City of Springfield began to…
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Water System History & Description
The Springfield water system dates back to 1848 when the Springfield Aqueduct Company was formed. In 1863, the City of Springfield began to…
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Directions
Driving Directions to our Bondi’s Island Location Address: Springfield Water and Sewer 250 M St Ext Agawam, MA 01001 From the North Take I-91…
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Directions
Driving Directions to our Bondi’s Island Location Address: Springfield Water and Sewer 250 M St Ext Agawam, MA 01001 From the North Take I-91…
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Awards
September 12, 2016 – Northeast Region Award of Merit from the Association of State Dam Safety Officials for the Commission’s comprehensive…
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Awards
September 12, 2016 – Northeast Region Award of Merit from the Association of State Dam Safety Officials for the Commission’s comprehensive…
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Board of Commissioners
The governing body of the Commission is a three-member Board of Commissioners responsible for establishing the policies and procedures for efficient…
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Board of Commissioners
The governing body of the Commission is a three-member Board of Commissioners responsible for establishing the policies and procedures for efficient…
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