Site Search Results
Water Depot Bulk Water
Bulk Water is available at the Commission’s Water Depot located at the Operations Center at 71 Colton Street, Springfield. A completed… Read More 
Bottled Water and Tap Water…What’s the Difference?
Bottled Water More than 80% of recyclable plastic bottles end up in landfills Many leading bottled water… Read More 
SWSC Makes Final Round for $251M Federal Loan
As part of a nationally competitive selection process, EPA has invited the Commission to apply for a $251 million loan to finance its comprehensive… Read More 
Join Upcoming Webinars on SWSC’s Customer Assistance Programs
Need help paying your water/sewer bill? Join two additional upcoming webinars to learn about different resources available to help you manage your… Read More 
January 2021 Update About HAA5
The Commission’s drinking water is currently in compliance with regulations related to haloacetic acids (or HAA5). The Commission tests for HAA5… Read More 
West Parish Filters Water Treatment Plant Upgrades
Raw drinking water from Cobble Mountain Reservoir is filtered, treated, and disinfected at West Parish Filters Water Treatment Plant in Westfield, MA.… Read More 
Drinking Water Treatment Training Scholarships
The Springfield Water and Sewer Commission (Commission) is offering three scholarships to cover the tuition for the Spring 2021 session of the online… Read More 
Training for Careers in the Water Industry
From source to tap, water professionals are integral in the treatment and distribution of clean, safe drinking water.… Read More 
SWSC Offers Scholarships for STCC Online Water Operator Course
Changing careers, or starting new? Interested in a challenging, evolving, and in-demand career serving your community? Drinking water treatment… Read More 
New Customer Assistance Program Now Accepting Applications
The Commission is excited to announce its new Customer Assistance Program (CAP). The CAP provides a one-time $125 water/sewer bill credit to… Read More 
Solicitud del Programa de Asistencia al Cliente (CAP)
El Programa de Asistencia al Cliente (CAP) está destinado a apoyar a los propietarios de bajo ingresos, de una sola vivienda, con cuentas de servicio… Read More 
Customer Assistance Program (CAP) Application
The Customer Assistance Program (CAP) is intended to support low-income, single-family homeowners with water and/or sewer accounts with the… Read More 
Commission Receives Awards from Water Industry Organizations
The Springfield Water and Sewer Commission (Commission) is proud to announce that it is the recipient of three awards from national and state water… Read More 
Customer Assistance Program (CAP)
The Springfield Water and Sewer Commission’s Customer Assistance Program (CAP) is intended to support low-income, single-family homeowners with… Read More 
Tours & Educational Outreach
Please note: due to the COVID-19 pandemic all school visits and tours of Commission facilities have been suspended until further notice.… Read More 
SWSC’s Mike Popko Named 2020 Massachusetts Water Works Pride Award Recipient
Congratulations to Mike Popko, our Superintendent of Water Facilities, for receiving the Massachusetts Water Works Association’s 2020 Water… Read More 
Important Flushing Advisory for Building Re-Openings
The Springfield Water and Sewer Commission delivers treated drinking water through its distribution system in Springfield and Ludlow. Building… Read More 
Important Flushing Advisory for Building Re-Openings
The Springfield Water and Sewer Commission delivers treated drinking water through its distribution system in Springfield and Ludlow. Building… Read More 
Outdoor Water Tips
When temperatures run high and the weather is dry, water consumption tends to rise. A large portion of increased water consumption in the summer… Read More 
Cobble Mountain Reservoir at Normal Levels
August 18, 2020 – The Springfield Water and Sewer Commission (Commission) is notifying its customers that there are currently no water… Read More 
Flushing
In warmer months, residents in Springfield and Ludlow may notice open hydrants in certain neighborhoods. This is known as flushing. Flushing is a… Read More 
Water/Sewer In Your Neighborhood
Educational Programs
Rates
The Springfield Water and Sewer Commission sets rates for water and sewer services in accordance with its Rules and Regulations. The fiscal year… Read More 
Claims
Those that wish to submit property damage or personal injury claims to the Commission should download a Claims Form. You may also contact the… Read More 
Cross Connection Control Program
What is a Cross Connection? #block-0585ed4f-12ee-4243-a6fb-625fb4b35b17 h2, #block-0585ed4f-12ee-4243-a6fb-625fb4b35b17 h3,… Read More 
Meter Information
Water meters are provided and installed on residential and commercial properties by the Commission to collect water consumption data. This water… Read More 
Dig Safe
As of January 2, 2020, the Springfield Water and Sewer Commission is a member of Dig Safe (8-1-1). Please call 8-1-1 for ALL underground… Read More 
Rates
The Springfield Water and Sewer Commission sets rates for water and sewer services in accordance with its Rules and Regulations.  The fiscal year… Read More 
Repairs and Services
Water or sewer service line replacements and repairs may be scheduled by calling 413-310-3501 or requesting service online. For after-hours or… Read More 
Auxiliary Meters
Sewer bills are calculated based on water usage. Residential customers with an in-ground lawn sprinkler system, or industrial customers that use… Read More 
Buying or Selling Property
If you are buying a property that is served by the Springfield Water and Sewer Commission, follow these steps to transition your service: Contact… Read More 
Report a Problem
Please use this form to report any issues with your water or sewer service, or any problems you notice with water and sewer infrastructure (manholes,… Read More 
Request Service
Please use this form to request service for your water or sewer account. You may also call 413-310-3500 during regular business hours, or email info… Read More 
West Parish Filters Water Treatment Plant Upgrades
Raw drinking water from Cobble Mountain Reservoir is filtered, treated, and disinfected at West Parish Filters Water Treatment Plant in Westfield, MA.… Read More 
SCADA Data Center Rebuild Project
While many of the Commission’s significant Capital Improvement Program projects include infrastructure renewal of aging pipes, valves, and… Read More 
Form Test
Vendor Registration Please, fill out this online form with the information exactly the way it appears in your W-9. Fields… Read More 
FY21 Budget and Rates Adopted
On June 17, 2020, the Commission voted to adopt FY21 budget and rates. The proposed FY21 budget was initially issued on May 1, 2020. The… Read More 
Forest Management at Ludlow Reservoir – Frequently Asked Questions
Forest Management at Ludlow Reservoir – Frequently Asked Questions Update 12/21/19: Public access and hunting beyond the… Read More 
SWSC Awarded Competitive SRF Financing
May 5, 2020 The Commission is pleased to announce that it was awarded a $15 million low-cost competitive loan for a critical drinking… Read More 
SWSC’s Christina Jones Receives Outstanding Alumni of the Year Award
Christina Jones, Deputy Director of Water Operations at the Commission, has been recognized by the University of Massachusetts at Amherst College of… Read More 
West Parish Filters Lagoon Cleaning Design and Engineering
The Commission’s primary method of filtration, the rapid sand filters, require regular cleaning, or “backwash.” Residuals from the backwash… Read More 
Dam Maintenance
Within the Commission’s expansive 18,000 acre watershed areas at Cobble Mountain, Borden Brook, and Ludlow Reservoirs are several dams. In total,… Read More 
Ludlow Reservoir Forest Management
In 2016, a gypsy moth infestation was discovered in the Ludlow Reservoir watershed forest, resulting in irreversible and eventually fatal damage… Read More 
Wastewater Treatment Operations and Maintenance Evaluation
The Clean Water Act, passed by Congress in 1972, implemented a series of pollution controls for wastewater operators as well as regulations regarding… Read More 
Locust Transfer Design and Construction Project
In 2014, the Commission released its comprehensive Integrated Wastewater Plan, which outlined long-term plans and several large-scale projects to… Read More 
Meter Replacement Project
Water meters are an integral part of the water distribution system. Meters are used to record water usage, provide accuracy in billing customers, and… Read More 
Hydrant Replacement Project
Hydrants provide critical fire protection to homes and businesses. There are over 6,000 fire hydrants in the Commission’s distribution system. The… Read More 
Washwater Valves Acuators Project
“Backwashing” is a process that cleans the rapid sand filters that remove impurities from drinking water during the treatment process. Critical… Read More 
Provin Mountain Tank Maintenance and Cleaning Project
After water is filtered, treated, and disinfected at West Parish Filters Water Treatment Plant, it travels to large storage tanks at Provin Mountain… Read More 
Cobble Mountain Bypass and Diversion Gate Project
The first step in the Commission’s water treatment and delivery process is to convey raw water from Cobble Mountain Reservoir in Blandford/Granville… Read More 
Transmission System Rehabilitation Project
Distributing water to homes and businesses throughout Springfield and Ludlow requires an extensive network of water mains and service lines. Residents… Read More 
Sewer Rehabilitation Project
The Commission owns and maintains the wastewater collection system in the City of Springfield and is responsible for ensuring the system remains… Read More 
Drinking Water Projects
Commission Board Meeting Minutes
2020 Commission Meeting Minutes 1.23.20 Commission Meeting Minutes 2.19.20 Commission Meeting Minutes… Read More 
Covid-19 Impacts on Commission Operations
The Springfield Water and Sewer Commission (Commission) implemented several measures in response to the coronavirus pandemic. Please check this… Read More 
Clearwell and Backwash Pump Station Replacement Project
The clearwell and backwash pump station replacement project at West Parish Filters Water Treatment Plant will replace aging infrastructure that is… Read More 
Distribution & Collection System Projects
Collection System Asset Management Program
Since 2009, the Commission has performed cleaning and regular assessments of its wastewater collection system. As of 2019, the entire system of sewer… Read More 
Maintenance Programs
Other Projects
Watershed Projects
Wastewater Projects
Forms
Residential Change of Address Commercial Change of Address Real Estate Closing Discount Application for Senior, Veteran, and Disabled… Read More 
How to Pay Your Bill
Convenient Bill Pay Options#block-0f242980-f4c3-4f65-b1bd-728902bd8dd3 h2, #block-0f242980-f4c3-4f65-b1bd-728902bd8dd3 h3,… Read More 
Apply for New Commercial or Industrial Water/Sewer Service
This page provides information for new commercial/industrial water and sewer service. For information on applying for new residential water and sewer… Read More 
Change of Address
Fill out the following fields to submit a change of address form. A mailable copy can be downloaded from the links at the bottom of the page. Changes… Read More 
Dig Safe
As of January 2, 2020, the Springfield Water and Sewer Commission is a member of Dig Safe (8-1-1). Please call 8-1-1 for ALL underground… Read More 
IPP Dental Facility Compliance
In 2017 the EPA finalized the Effluent Limitations Guidelines and Standards for the Dental Office Category 40 CFR 441 for dental facilities.… Read More 
Billing Questions and Disputes
Questions about Your Bill If you have any questions about your bill please call Customer Service at 413-452-1393. Disputing Your Bill If for… Read More 
Mission & Service Area
In July 1996, the Springfield City Council voted to establish the Springfield Water and Sewer Commission in accordance with Massachusetts General Laws… Read More 
Site Search Results
Construction Traffic Map
In order to continue providing reliable, safe water and wastewater service, the Commission is constantly maintaining and upgrading its water… Read More 
Mobile Water Station
The Commission is pleased to provide a mobile water station for a number of community events such as Springfield Museums Earth Day Festival, Spirit of… Read More 
Cross Connection Control Program
What is a Cross Connection? #block-c9d68721-2209-45c8-9a03-137f6168b26c h2, #block-c9d68721-2209-45c8-9a03-137f6168b26c h3,… Read More 
Divisions & Leadership
The Springfield Water and Sewer Commission oversees and maintains drinking water and wastewater systems with physical assets located in seven… Read More 
Directions
Driving Directions to our Bondi’s Island Location#block-d2c0d0df-f7ea-47fb-b777-e11700eafb03 h2, #block-d2c0d0df-f7ea-47fb-b777-e11700eafb03… Read More 
System History & Description
The development of the Commission’s present-day water and wastewater systems began in the mid-nineteenth century and tracked the… Read More 
SWSC’s Water Treatment Plant Featured on Connecting Point
WGBY’s Connecting Point recently visited our West Parish Filters Water Treatment Plant in Westfield to learn how drinking water is… Read More 
State’s First Online Water Treatment Operator Course Offered by STCC, SWSC, MWWA
The Springfield Water and Sewer Commission has partnered with Springfield Technical Community College and the Massachusetts Water Works Association to… Read More 
Preventing Lead Contamination – WGBY Connecting Point
How SWSC monitors for and reduces the potential for lead contamination was discussed on the July 18, 2019 episode of WGBY’s… Read More 
Executive Director Josh Schimmel Discusses Water Quality on Connecting Point
SWSC Executive Director Josh Schimmel and UMass Prof. David Reckhow discussed the recent public notification about water quality with… Read More 
Peter Thayer Named Distinguished Water Operator of the Year
The Springfield Water and Sewer Commission is proud to announce that Mr. Peter Thayer, a Water Operator based at the Commission’s West Parish… Read More 
Chlorine Taste and Odor
The Springfield Water and Sewer Commission has recently adjusted the disinfection process at West Parish Filters Water Treatment Plant. Some consumers… Read More 
Home
Public Notification – HAA5 Click here to view the public notification and more information regarding drinking water test results.… Read More 
Household Water Tips
News / Media Releases
April 7, 2021Public Notification About Drinking Water Test Results March 12, 2021“A Virtual Visit to Cobble Mountain” Launches in… Read More 
About Us
Commission History – The Springfield Water and Sewer Commission was established in July 1996, in accordance with Massachusetts General Laws… Read More 
Careers
Employment Opportunities #block-c36e8687-c61b-4292-81a4-0a10ea5c6675 h2, #block-c36e8687-c61b-4292-81a4-0a10ea5c6675 h3,… Read More 
Commercial
Contractors
DigSafe
As of January 2, 2020, the Springfield Water and Sewer Commission is a member of Dig Safe (8-1-1). Please call 8-1-1 for ALL underground… Read More 
Public Notices
April 14, 2021Next Virtual Commission Board Meeting, 9 AMAgenda and Participation Information for 4.14.21 Board Meeting April 8, 2021 Other Post… Read More 
Updates
Preventing Frozen Water Pipes
In anticipation of the upcoming dip in temperatures, the Springfield Water and Sewer Commission is reminding the public to take steps to prevent… Read More 
Archive – HAA5
January 2019 HAA5 Public Notification HAA5 Test Results – December 2018 Public Notification of Haloacetic Acid (HAA5) Maximum Contaminant… Read More 
York Street Pump Station and Connecticut River Crossing Project
A rendering of the new York Street Pump Station. In 2019 the Commission broke ground on one of the largest wastewater projects to take place… Read More 
Water Quality Report
The Annual Water Quality Report provides the past year’s testing results for your drinking water. 2019 Water Quality Report (English) 2019… Read More 
Claims
Those that wish to submit property damage or personal injury claims to the Commission should download a Claims Form. You may also contact the… Read More 
CSOs and Stormwater
In older cities such as Springfield, wastewater collection (or sewer) systems were originally constructed a century ago to collect and transport… Read More 
Information and Frequently Asked Questions about HAA5
Disinfection Byproducts Update – April 2021#block-b179e4bb-ce69-4b17-b592-27416726a6ca h2, #block-b179e4bb-ce69-4b17-b592-27416726a6ca h3,… Read More 
Watershed Management
A watershed is an area of land that feeds water (rainfall, groundwater, or snowmelt) into a water body, such as a river or lake. The land surrounding… Read More 
Ludlow Reservoir Forest Management
Tree harvesting is complete as of fall 2020. The full paved trail is now open. Please call 413-452-1302 with any questions. Gypsy Moth Infestation in… Read More 
Change of Address
Fill out the following fields to submit a change of address form. A mailable copy can be downloaded from the links at the bottom of the page. Changes… Read More 
Rules and Regulations
The Commission’s Rules and Regulations govern its business operations and practices, and apply to all users of the public drinking water and… Read More 
Water Main Breaks
From time to time, our customers may experience a water service outage, lower pressure, or discolored water due to a water main break. Active main… Read More 
Vendor Registration
For your convenience here is a link to the federal W-9 form. Please, complete and return via fax to: (413) 787-6269 Attn: Sara Medina If you have any… Read More 
Protect Yourself from Utility Scams
UPDATE 2/12/21:  The Commission has recently learned of an individual visiting homes in Springfield to “test the water.” (See our press… Read More 
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Chlorine FAQs
What is chlorine and why is it added to drinking water? Chlorine is a disinfectant that is commonly used to treat drinking water. Disinfection of… Read More 
Rain Barrel Program
2021 Rain Barrel Program #block-72511810-8ec6-403e-89c4-72f76fdaf59f h2, #block-72511810-8ec6-403e-89c4-72f76fdaf59f h3,… Read More 
Lead and Drinking Water
Important Information about Lead and Drinking Water The drinking water produced by the Springfield Water and Sewer Commission originates from a… Read More 
Household Leak Detection
Household leaks account for more than 1 trillion gallons of water wasted each year in U.S. homes. In addition to needlessly wasting this precious… Read More 
Preventing Frozen Water Pipes
Every winter, property owners face the expense and upset of frozen water pipes and meters. Frozen pipes aren’t just an inconvenience:  substantial… Read More 
Board of Commissioners
(Left to right) Commissioners William E. Leonard, Vanessa Otero, and Daniel Rodriguez. The Springfield Water and Sewer Commission is an independent,… Read More 
Press Releases
August 2017 August 24, 2017 – Hancock Street Pipe Improvement Project Click here for a traffic map. August 18, 2017 – Alden Street and Six… Read More 
Industrial Pretreatment Program
The Industrial Pretreatment Program (IPP) was established in 1986 to protect the integrity of the sewer collection system, ensure proper operation of… Read More 
Auxiliary Meters
Sewer bills are calculated based on water usage. Residential customers with an in-ground lawn sprinkler system, or industrial customers that use… Read More 
Repairs and Services
Water or sewer service line replacements and repairs may be scheduled by calling 413-310-3501 or requesting service online. For after-hours or… Read More 
Residential Leak Detection Program
An undetected small leak can cost hundreds of dollars over several billing cycles. As part of the Commission’s Leak Detection Program, customer… Read More 
Customer Assistance Programs
The Springfield Water and Sewer Commission provides payment arrangements, discounts and abatements in accordance with its Rules and Regulations.… Read More 
Public Information
[twocol_one] Press Releases January 6, 2020 – Public Notification About Drinking Water Test Results December 24, 2019 – Preventing Frozen Water… Read More 
Buying or Selling Property
If you are buying a property that is served by the Springfield Water and Sewer Commission, follow these steps to transition your service: Contact… Read More 
What’s the Value of Water?
What is the value of water to you?#block-173e26fc-1c45-4ece-be90-7980f52ad973 h2, #block-173e26fc-1c45-4ece-be90-7980f52ad973 h3,… Read More 
Education and Community
[twocol_one] Recreation The Commission owns and operates the Springfield Reservoir, which is located in Ludlow. This reservoir is open for limited… Read More 
Residential
Projects
The Commission’s legacy water and wastewater system requires regular maintenance and upgrades to continue providing safe, reliable service into… Read More 
Frequently Asked Questions
Billing#block-f2f75ea4-fa74-47f9-a66a-30240dae123f h2, #block-f2f75ea4-fa74-47f9-a66a-30240dae123f h3, #block-f2f75ea4-fa74-47f9-a66a-30240dae123f h4,… Read More 
Contact Us/Hours
EMERGENCIES:  413-310-3501 Administration/Billing Office Hours Monday to Friday 8am to 5pm General Inquiries 413-452-1300 info@waterandsewer.org… Read More 
Flushing
In warmer months, residents in Springfield and Ludlow may notice open hydrants in certain neighborhoods. This is known as flushing. Flushing is a… Read More 
Becoming An Approved Contractor
The Commission maintains a list of approved contractors to perform various types of services: Installation, repair and maintenance: Water… Read More 
Water/Sewer Main Extension
If your construction project requires the extension of the water and/or sewer main to service the property, the Main Extension Approval Process must… Read More 
Fire Flow Testing
The Springfield Water and Sewer Commission conducts fire flow testing to determine if there is sufficient water available to add a new water service… Read More 
Hydrant Meter Rentals
Contractors that wish to use water from a hydrant for construction purposes must either rent or purchase a SWSC approved Hydrant Meter/RPZ (backflow… Read More 
Guidelines and Policies
The Springfield Water and Sewer Commission presents these technical documentation manuals to educate and guide prospective and current approved… Read More 
Bids and Proposals
General Requirements#block-d3f5cdf9-76e4-45a1-9e19-d67a31c1550d h2, #block-d3f5cdf9-76e4-45a1-9e19-d67a31c1550d h3,… Read More 
Wastewater Education
A Day at Bondi’s Island A Day at Bondi’s Island, operated at the Springfield Regional Wastewater Treatment Facility, provides instruction… Read More 
Watershed Education Program
A Day at Cobble Mountain The Water and Sewer Commission hosts over forty 7th grade classrooms per year from Springfield Schools to visit Cobble… Read More 
Water Theft
The Springfield Water and Sewer Commission is committed to providing the highest quality water and sewer services at the lowest possible cost to its… Read More 
Love Your Sewers, Springfield!
Sewer backups can be one of life’s unpleasant surprises, but they don’t have to be. By showing your sewers some love, and only flushing… Read More 
Water Conservation
Taking a quick shower, washing a dinner plate, doing a load of laundry – these are just a few of the many ways in which we use water in our homes… Read More 
Recreation
Ludlow Reservoir The Springfield Water and Sewer Commission is pleased to open the Ludlow Reservoir area to limited public access. Please note that… Read More 
Apply for New Commercial or Industrial Water/Sewer Service
Please follow the process outlined below to apply for new commercial or industrial water and/or sewer services . The Commission must review and… Read More 
Meter Information
Water meters are provided and installed on residential and commercial properties by the Commission to collect water consumption data. This water… Read More 
Apply for New Residential Water/Sewer Service
Please follow the process outlined below to apply for new residential water and/or sewer services . Step 1:… Read More 
How to Pay Your Bill
Customers can pay their bill online, by phone or by mail. Online: https://ipn.paymentus.com/cp/swsc Phone: 844-794-4977 Mail: Springfield… Read More 
Plans and Reports
Water Quality Report The Annual Water Quality Report provides the past year’s testing results for your drinking water. 2019 Water Quality Report… Read More 
Sewer System
Wastewater Collection The Springfield Water and Sewer Commission services approximately 37,200 sewer accounts.  The sewer collection system consists… Read More 
Water System History & Description
The Springfield water system dates back to 1848 when the Springfield Aqueduct Company was formed. In 1863, the City of Springfield began to… Read More 
Directions
Driving Directions to our Bondi’s Island Location Address: Springfield Water and Sewer 250 M St Ext Agawam, MA 01001 From the North Take I-91… Read More 
Awards
September 12, 2016 – Northeast Region Award of Merit from the Association of State Dam Safety Officials for the Commission’s comprehensive… Read More 
Board of Commissioners
The governing body of the Commission is a three-member Board of Commissioners responsible for establishing the policies and procedures for efficient… Read More